To support enterprise wide service offering for business units and internal system owners in the content authoring, development, publishing and managing of experiences on Cat.com and other digital properties. This role also serves as digital product owner for Dealer.Cat.com developing strategy and managing execution through delivery of strategic planning for Dealer.Cat.com, including understanding of dealer needs, gap assessment of existing platform, creation and curation of platform roadmap, and execution of business solutions and information technology applications.

JOB RELATED STATISTICS:

Revenue Impact: $0.5-2B.

Operating Budget: $2-8M

Caterpillar Headcount: 7-16

Agency/Consulting Headcount: 9+

JOB DUTIES:

This leadership position will envision the future of dealer and customer engagement at Caterpillar, including partnering with business units to develop, validate, and drive a digital experience roadmap that identifies where we will focus, how we will get there, and the sequence of activities required to meet our business goals and digital customer experience objectives.

Collaborate with others across our dealers, our digital and marketing organization and the business to define objectives and develop approaches to solving challenges. The role must be able to lead a team to translate business objectives into action plans to drive execution against business objectives. The leader must foster a work environment that is collaborative and nurtures innovation and communicate and partner effectively across the organization to ensure that the team is aligned to the business objectives and can do the job effectively.

This position supervises a team of content authors, content specialists, and digital consultants that aligns and executes with the strategic direction, capability utilization and management, process management and governance, best practice creation and documentation, measurement and analytics, and supporting integration with other business processes to ensure proper customer journeys and experience in the Caterpillar digital space.

Responsibilities include supervising the staff and projects related to developing business and technical solutions and implementing common operating procedures to provide process functionality to enable effectiveness and efficiency.

Typical internal customers include various contacts throughout Caterpillar worldwide and its subsidiaries. External contacts include various customers, dealers, and vendors throughout worldwide markets. The position is challenged to carefully evaluate problems and provide input into a large number of possible solutions before selecting one option. Problems are complex and can require the incumbent to develop and monetize new solutions. The incumbent follows general policies and guidelines for projects under his/her control to ensure specific, management goals are met and desired results are achieved. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, and Reoccurring Revenue, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.

The position leads a team of primarily management/professional employees where some review

of subordinate work is required as well as training, development, active coaching and mentoring. The position is responsible for all personnel issues and performance evaluation of subordinates, as well as overall employee satisfaction for the division.

BACKGROUND/EXPERIENCE:

The position requires a relevant degree and more than 8-10 years of progressively complex digital

experience generally gained through staff and supervisory assignments in Information Technology-related roles.

Requires general understanding of basic business operations including the technical infrastructure and general business processes, strong financial acumen, business unit experience and understanding of dealer processes.

The incumbent must have a strong customer focus, possess dealer and customer experience, knowledge of company products, product applications, and customer workflow. The incumbent must have ability to provide strategic direction for effectively managing staff, budgets, business plans, one-year project plans and developing 2-5 year plans with customers and IS. Requires ability to work with diversified departments within larger service centers and larger business units along with effective oral and written communications skills.

Qualifications

Basic Requirements:

-Bachelor's degree required

-3+ years of Project Management experience

-5+ years of experience in information technology or marketing planning and operations, system design and deployment, systems or process lifecycle management

Top Candidates Will Also Have:

-Direct supervisory role with demonstrated ability to lead the team.

-Direct experience in managing internal or external software development teams.

-Advanced Degree preferred

-Experience managing annual or project budgets of $2-10M

-Demonstrated ability to manage and launch projects.

-Experience with project implementations.

-Leadership experience of a major business strategy program (analysis, selling idea, executing strategy development, successful transfer of organization for realization of strategy)

-Understanding of content management systems, including optimal usage, governance and optimizations

-Business case or opportunity canvas development; Defining needed team, budget, resources, critical path, roadblocks, risks, etc.

-Demonstrated excellent planning and organizational skills with an established track record of positively influencing change

-Familiar with project management methodologies (Waterfall and Agile)

Additional Information:

-Relocation assistance is not available for this position.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

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Kyle Cline

Analytics Manager

PEOPLE-FIRST EXPERIENCE

Work in a setting that prioritizes people

Leading a team isn’t Cline’s only duty. “My most important leadership role is being a father,” he said, commending the parental leave policy that let him be with his newborn son. The human element extends to entities like the Caterpillar Foundation, which among other initiatives, provides support to disaster-impacted areas. “I’m proud to work for a company that prioritizes communities and their people,” Cline said.

Caterpillar makes me feel like they want me to stay and grow.

Shilpi Banerjee

Senior Software Engineering Manager

GROW EACH DAY

Advance in a development-minded environment

A 16-year company veteran, Banerjee hasn’t just logged serious time with the company — but mileage, too. From navigating M&As in Japan and tackling new product introduction in China and Singapore, to spearheading digital efforts in India, the technologist has grown immensely since starting as an IT analyst. “At Caterpillar, there are myriad opportunities to explore your potential and grow your career globally,” Banerjee said.

Leaders appreciate initiative, enthusiasm, flexibility and the drive to get things done.

Jenny Thompson

Digital Product Manager

Real World Impact

Digital Solutions That Power the Bottom Line

Digital Product Manager Jenny Thompson sees connectivity as a cornerstone of great service. “Our digital services empower customers to improve their efficiency, productivity, profitability and sustainability — directly powering their bottom line,” Thompson said. To transform its customers’ operations, Caterpillar develops digital solutions that combine its many strengths: asset and service data, engineering and robust analytics. “These tools give customers insights about their operations and recommendations for their fleets that are more tailored than ever before,” Thompson said.

Caterpillar was an early adopter of connectivity and the value that data can bring. We want our customers to be successful, and these technologies are important enablers for that success.