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Director, Industry Solution Lead or Architect

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Director, Healthcare(Provider) Industry Architect – AMS

Location: AMS

 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in our Healthcare & Life Sciences Vertical Solutions organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform Healthcare & Life Sciences leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape Healthcare & Life Sciences, partnering with leading Healthcare institutions and the most disruptive healthtech organizations in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.


The Position

We are looking for a Healthcare(Provider) Industry Architect Americas to join our Healthcare & Life Sciences Vertical Solutions organization. The ideal candidate is a Healthcare & Life Sciences industry expert with deep knowledge of Provider organizations and the solution stack across the application, workflow and data/integration layers.

S/he has a deep understanding of the core Provider business processes and surrounding technology ecosystem, including core systems of record, third party data providers and the regulatory landscape.

S/he has a technical vision for ServiceNow’s opportunity to transform the Healthcare Industry and the ability to collaborate with customers and partners on the architecture for the solutions aligned to this vision. And s/he has the ability to collaborate with pre-sales technical resources to gather solution requirements and enable them on solution roadmaps and architecture.

 

The Role 

The role will entail: 

1) Solution Architecture: Architecting Healthcare solutions built on the ServiceNow platform, both using current horizontal applications, platform services and driving requirements for Healthcare, primarily provider focused - specific product development. Consideration of future state and transitional architectures in Healthcare.

2) Asset Creation: create reference architecture and technical enablement guides for Healthcare solutions. Collaborate with Solution Consulting teams to develop demo prototypes for solutions.

3) Field and Partner Enablement: enable internal pre-sales technical resources and System Integrator and Independent Software Vendor partner ecosystem on Healthcare solutions and architecture. Build an Healthcare community of technical ambassadors enabled on the ServiceNow message and solution architecture.

4) Customer Engagement and Industry Advocate: Ability to collaborate with customers to create technology roadmaps around Healthcare solutions and to dive into key architecture components. Bring deep technical knowledge of Healthcare to advance strategic opportunities and identify emerging use cases. Develops industry relationships with governing bodies to advocate for standards and for the inclusion of Workflow systems as a fundamental part of Healthcare.

5) Market-Facing Engagement: Ability to present to large customer audiences and build credibility with CxOs.

Requirements

· 7-10+ years in technical roles in or selling into Healthcare organizations

· 3+ years of experience working with the ServiceNow Platform with ServiceNow customers. 
In-depth understanding of the ServiceNow architecture and platform, with ability to communicate it at various levels

· Understanding of top Healthcare regulations globally with ability to assess the impact on the architecture of a ServiceNow. HIPAA, HiTrust, GDPR, and equivalents around the world

· Experience working with sales, with proven ability to work seamlessly as an extended part of the account teams

· Ability to provide thought leadership and collaborate with internal ServiceNow product business units to ensure products meet industry requirements

· Ability to identify, lead and contribute to the creation of content, white papers, workshops, etc.

· Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP’s, and CXOs)

· Ability to travel up to 30% of the time

· Deep knowledge of enterprise integration, service-orientated architectures and micro-services

· Knowledge of security, data privacy, data governance within Healthcare including FHIR/HL7



Qualifications

    Requirements

    · 7-10+ years in technical roles in or selling into Healthcare organizations

    · 3+ years of experience working with the ServiceNow Platform with ServiceNow customers. 
    In-depth understanding of the ServiceNow architecture and platform, with ability to communicate it at various levels

    · Understanding of top Healthcare regulations globally with ability to assess the impact on the architecture of a ServiceNow. HIPAA, HiTrust, GDPR, and equivalents around the world

    · Experience working with sales, with proven ability to work seamlessly as an extended part of the account teams

    · Ability to provide thought leadership and collaborate with internal ServiceNow product business units to ensure products meet industry requirements

    · Ability to identify, lead and contribute to the creation of content, white papers, workshops, etc.

    · Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP’s, and CXOs)

    · Ability to travel up to 30% of the time

    · Deep knowledge of enterprise integration, service-orientated architectures and micro-services

    · Knowledge of security, data privacy, data governance within Healthcare including FHIR/HL7


    •  

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    176 N Racine Ave, Chicago, IL 60607

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

    Christine

    Vice President of AMS Solution Consulting

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

    Pat

    Chief Technology Officer

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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