DITA Content Engineer

| Remote
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Description

 

DITA Content Engineer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, so a career at ServiceNow means always challenging yourself to be better.

It’s an exciting transformational time at ServiceNow, where we are enabling our customers’ self-sufficiency. As part of this larger effort, the Product Content group is transforming the way ServiceNow writes and delivers product documentation. You will be part of a DevOps-style internal tools team responsible for maintaining and enhancing a DITA-based authoring and publishing tech stack that is used by 80+ globally distributed technical writers to generate product documentation that garners more than 3M pageviews per month.

What you get to do in this role:

  • Identify opportunities and develop solutions to improve the efficiency of content lifecycle processes through automation.
  • Participate in sprint planning and daily Scrum meetings to ensure the timely delivery of content delivery enhancements and technical content that create business value for both internal and external customers.
  • Assist writing teams in troubleshooting and resolving authoring system and content build issues.
  • Support a continuous delivery model while also enforcing quality, content structure, version control, and publishing strategies that support multiple deliverables, languages, and formats.
  • Stay abreast of industry trends and continuously improve your technical skills.

In order to be successful in this role, we need someone who has:

  • A bachelor’s degree in Computer Science, Technical Communication, or a related discipline, with 2+ years of relevant experience.
  • Experience and expertise in DITA, XML structures, or HTML5.
  • Familiarity with source control systems, such as Git or Perforce.
  • A demonstrated ability to work effectively with peers to lead by influence.
  • Excellent interpersonal, oral, and written communication skills.
  • A history of building productive working relationships.
  • A dynamic, motivated, positive outlook with the ability to prioritize responsibilities.

Additional experience that is helpful, but not required:

  • Working knowledge of Python, C/C++, Ruby, Java, or similar programming languages.
  • Experience with the DITA Open Toolkit (DITA-OT).
  • Agile/Scrum/Lean development methodology experience.
  • Basic knowledge of Jenkins, Gradle, Ant, Maven, or equivalent.
  • Familiarity with CSS and JavaScript frameworks like AngularJS, React, Bootstrap, and jQuery.
  • Experience working with globally distributed and diverse teams.

We provide competitive compensation, generous benefits, and a professional atmosphere. Ours is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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