Corporate Systems at Morningstar supports all the business platforms & tools used by people acorss the company. As a key member of the Corporate Systems
this role will play a critical role in supporting Oracle Eloqua and over all marketing operations. As a dedicated resource, this person
will be responsible for maintaining the configuration, reporting, training, support, maintenance and overall health of the Eloqua platform at Morningstar.
Work with Program management team and internal customers to understand the business requirements and translate them into Solutions on the Eloqua platform. Provide feedback, guidance to our business partners on their requirements.
Participate in day-to-day support activities as well as in building new features & customizations on Eloqua platform.
Develop and drive best practices, standards across multiple instances of Eloqua to improve data quality and in turn to maximize the effectiveness of the platform.
Maintain Eloqua integrations with external systems such CRM (Salesforce), Cvent and any other third party apps.
Review the existing CRM integration and look for ways to optimize it as well as enhance its capabilities to make it more scalable.
Proactively monitor the database health and various processes/integrations and build any automations that are required to limit the manual tasks and to improve efficiencies.
Establish and maintain system documentation and training materials.
Bachelor of Science in Computer Science, Engineering, or equivalent.
4+ years of Marketing Automation experience using Eloqua platform is required.
2+ years of Salesforce experience is required.
Knowledge of industry email marketing, CAN-SPAM, CASL & GDPR best practices
Hands on experience with setting up integrations with Salesforce Auto Sync, in bound/outbound calls, programs builders, third party Eloqua Appcloud apps is required.
Oracle Eloqua certification is preferred.
Experience with Content Manageement Systems such as AEM is a plus.
Experience with any Object oriented programming language such as C# or Java is a plus.
Experience with Database management system such as MS SQL server is also a plus.
Excellent verbal, written and interpersonal skills.
Excellent organizational skills and ability to manage multiple priorities and tasks simultaneously.
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