Intelsat

Transforming Inflight Connectivity Through the Power of the Award-Winning Intelsat Global Network

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Engineer, Aircraft Fleet Support

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Your role in helping us shape the future:
You will play a key role in leading the fleet support team, responsible for troubleshooting remote and on-site issues of the Intelsat airborne systems. Work closely with Operations, Development, and System Engineering to understand product functionality and drive issue resolution. Evaluate system designs in partnerships with Aircraft Engineering
Are you up to the challenge?

Manage 24X7 support of systemic aircraft issues as related to the Intelsat airborne system.
Mentor and guide on best practices for troubleshooting and repair
Review and redline installation documents and procedures
Proactively identify, develop, and drive opportunities to improve processes and tools to increase the overall effectiveness of the team
Creates a strong customer advocate team by ensuring the highest level of service and fleet availability
Manage a schedule and provide on-call support
Troubleshoot and resolve systemic aircraft issues
Drive root cause and corrective action
Achieve and exceed Performance KPIs

You should definitely have:

Avionics experience
Ability to address and troubleshoot problems associated with aircraft-based equipment.
Familiar with RF and CDMA based systems.
Familiar with Satellite based systems
Has used electronic test equipment before.
Strong skills in reading electrical schematics.
Knowledge with aircraft wiring (power, data bus, discrete I/O, quadrax)
Experience with avionics and flight systems
Excellent communication skills

It would be nice if you had:

A&P Certification
Wi-Fi and wired Ethernet familiarity.
Knowledge of Linux and Windows operating systems
Experience with IP networking
FAA, RTCA & ARINC standards and regulations familiarity

What it's like to work with us:
Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.
• We emphasize personal and professional growth
• Awesome benefits including PTO, medical, tuition reimbursement, and training
• Fun, diverse, and inclusive culture

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Abigail Schmidt

Associate Project Engineer

ELEVATE YOUR CRAFT

Effect impact while deepening expertise

Wanting to capitalize on her aviation experience, Abigail Schmidt joined Intelsat upon graduating college. At Intelsat, she has found herself in an environment encouraging her growth. “My manager has been supportive of me and the aspirations that I have for myself,” Schmidt said. For Schmidt — who is working on projects like equipping Alaskan Airlines’ Boeing B737-8 aircraft with a 2KU antenna system — those aspirations include her current pursuit of a master’s degree from Boston University, an endeavor for which Schmidt said she has received “amazing” support from Intelsat.

I am always wanting a challenge. I have been lucky to have a manager that is willing to give me projects that challenge me and make me a better project engineer.

Erica Johnson

Director, Supply Chain Delivery

FACILITATE SUCCESS

Collaborate with others to reach desired outcomes

Want to test your talents? You could fit well on Erica Johnson’s team. “If you love a challenge, supply chain is the place to be, especially now,” said Intelsat’s director of supply chain delivery. According to Johnson, leading a team that is focused on the punctual delivery and execution of entertainment and in-flight connectivity installation kits requires ample cross-functional collaboration — a depth of involvement she finds fulfilling. “The best thing about our day is the fact that we get to interact throughout all milestones of a program,” she said, adding, “This is very rewarding!

Not only do we get to see the fruits of our work, but we also get to interact with a variety of internal teams, customers and vendors — which makes for an exciting and quick workday.

Sandeep Munagala

Principal Developer, Business Intelligence

PAINT THE BIG PICTURE

Employ technology to achieve excellence

As principal business intelligence developer, Sandeep Munagala leverages tools like Tableau to manage enterprise reporting and dashboards in important areas of Intelsat like commercial aviation. Taking a strategic approach to business intelligence has been instrumental for projects like equipping Intelsat’s quality organization with a “scorecard” of insightful and relevant metrics on their vendors and suppliers. “This information helps users and the organization evaluate vendor and supplier performance and drive more meaningful conversations on efficiency and improvement,” Munagala said.

We have a number of key initiatives underway to improve the inflight customer experience and Tableau has helped us uncover areas of opportunity in how passengers use our services.