Enterprise Application Support Engineer

| Chicago
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Enterprise Application Support


What we need

In this role, you will act as a liaison between our client-facing teams and internal development. The purpose of this role is to perform tier I & II technical support. This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time. 


Primary Responsibilities

  • Deploy and provide application support for industry leading investment management platform running on Unix/Linux platforms. 
  • Work with the development and systems teams to streamline processes and communication with groups outside of the technology teams. 
  • Investigate issues and escalate to the proper development teams. 
  • Learn how the technology behind the system works. 
  • Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support. 
  • Identify and implement areas lacking automation. 
  • Work with development to forecast severity of issues and throughput for fixing issues across teams. 
  • Maintain awareness of issue status after handing off to other teams.
  • Provide root cause analysis as required internally. 
  • React to various monitoring and alerting systems. 
  • Weekend on-call shift on a rotational basis. 

Job Qualifications

To be successful in this role, you should have the following:

  • Computer Science/Engineering background (preferred)
  • Exposure and experience to finance (preferred)
  • Comfortable with Linux CentOS and Linux Mint and Bash scripting
  • You should be able to understand Java
  • XML
  • Basic Networking (DNS, packet loss, etc)
  • SQL
  • Jira/Zendesk/Logs experience
  • Ability to work remote during off hours and participate in shift rotations 
  • Good communication, both verbally and written
  • Apache/Tomcat/Web Services experience (preferred)

The Team / Who we are?


We’re a team of technology centric individuals that want to reduce the burden on our clients by providing a homegrown front-to-back platform that streamlines their processes. We’re pretty good at it, and it shows. In 2018, we added 90 new employees globally, 120 new clients, and two new offices. In 2019, we are continuing that growth and working on new tech upgrades. We are also proud to say that the founders still roll up their sleeves and contribute code. Imagine working alongside the founders of a global company on some of our tech initiatives. 



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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • GroovyLanguages
    • RESTful ServicesFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Located in the heart of the Loop in Downtown Chicago. The office is easy to get to with various train and bus stops nearby.

What are Enfusion Perks + Benefits

Enfusion Benefits Overview

Company-paid medical and dental insurance
Generous PTO package
Monthly commuting stipend
Free catered lunch every Friday
Fully stocked kitchen every day
401(k) matching

Culture
Partners with Nonprofits
Enfusion is an active sponsor of Help For Children and their global events.
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Enfusion pays the premiums for dental insurance.
Vision Benefits
Enfusion's vision plan allows employees to purchase contacts and glasses once a year, and also offers a discount on LASIK. Enfusion pays the premiums for vision insurance.
Health Insurance Benefits
Enfusion pays 100% of health insurance premiums for a low deductible plan. We also cover dependents for free!
Life Insurance
We offer a plan to all employees free of charge!
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Enfusion provides a Safe Harbor Vesting Schedule
401(K) Matching
We offer a generous matching of our employee's contributions
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Enfusion's vacation policy includes three weeks paid time off for all employees. Each employee gets an additional day of PTO for every year of employment up to 5 years.
Paid Holidays
Enfusion offers all employees paid time off to observe all major holidays. We also follow the New York Stock Exchange holiday calendar.
Paid Sick Days
Enfusion offers 5 sick days for all employees
Perks & Discounts
Casual Dress
Commuter Benefits
Enfusion provides employees with $80 a month to use towards commuting related expenses, including public transit, parking, and ride sharing! Employees may also contribute additional funds tax-free!
Company Outings
Enfusion has quarterly team outings, as well as a Women of Enfusion outing, company-wide summer party, holiday parties, and other events! In addition to that, we also have summer intermural leagues!
Stocked Kitchen
Enfusion has a fully stocked kitchen including unlimited snacks, sweets, coffee, tea and variety of flavored LaCroix!
Some Meals Provided
Enfusion caters a weekly lunch every Friday for our employees.
Happy Hours
Enfusion loves hosting happy hours as often as we can!
Professional Development Benefits
Tuition Reimbursement
Enfusion will reimburse employees who successfully complete certifications directly related to their role!
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