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At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewAvtec Customer Support
Responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems.
Essential Duties and Responsibilities:
Prepares and configures Scout for integration into complex customer systems.
Completes installation, testing and acceptance of Scout in complex customer systems.
Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium.
Determine most cost-effective repair/resolution to minimize customer downtime.
Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure.
Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions.
Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution.
Provide after-schedule support on an as needed basis.
Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
Provide on-site end user training.
Coordinates design of subsystems and integration of total system.
Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues.
Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable.
Uses computer assisted engineering and design software and equipment to perform engineering and design tasks.
Must be able to travel 75% of time.
Self-motivated with the ability to work well both in groups and independently.
Ability to scope effort and coordinate work to meet Project and customer timelines.
Excellent written & verbal communication skills.
Strong ownership, personal accountability and interpersonal skills a must.
Great peer to peer collaboration, troubleshooting and attention to details.
Service minded individual with solid integrity that thrives under pressure.
A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams.
Growth Mindset constantly looking to better oneself
Required Technical Skills:
Windows OS/Applications configuration and troubleshooting
IP Network troubleshooting
Desired Technical Skills:
IP Radio Technologies
Associates degree or 1+ years experience in software, networking, IT, public safety, wireless or related field
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.