Chicago, IL

Lead Resilience Engineer at Enova

| Chicago
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Are you fully engaged at work?
Think back to your last job. Did your work ever feel...less than challenging? Enova team members don’t have that problem. We’re regularly solving complex problems that directly impact the business and help grow our skills at the same time. When we talk to our team members, they tell us they’ve broken through personal and professional barriers thanks to the mission-driven work they’re tackling and the support from their manager and team. Where else can you level up your skills by working on fresh, interesting challenges every day? We want to celebrate your wins with you. This is the core of Enova.

About the role:

We have a lot of technology here at Enova and, as much as we strive for a 100% uptime rate, it's not reality. In this role, you will work to improve the resiliency of our technologies through tests, experiments, and post-incident analysis. You will work on optimizing how we deal with unexpected complex failures, including owning our incident response process, facilitating post-incident blameless retrospectives, and learning from failures to minimize their impact. By developing a strong understanding of our systems and applications and how they relate holistically, you'll be able to appropriately respond during outages and make recommendations alongside Subject Matter Experts. You will collect and analyze data around failures, identify risks and vulnerabilities, and drive their resolution. You will regularly collaborate with IT, Software Engineering, and product teams to drive a culture of quality where resilience is woven into our technology stack. You will show what different failure modes look like by running experiments (Chaos Engineering, Disaster Recovery) and share learnings across the organization.

What you'll be doing:

  • Own Enova’s Production Incident Process end-to-end. 
  • Continually test and improve the resiliency of our services on an ongoing basis; drive Disaster Recovery and Chaos Engineering experiments, balancing tech and business needs.
  • Manage initiatives that focus on process improvements, risk mitigation, and improving customer experience.
  • Collect data, perform trend analysis, and identify patterns of risks and vulnerabilities.
  • Work with partner teams to address vulnerabilities, including making architectural recommendations.
  • Socialize lessons learned among technology and business teams. 
  • Be part of our MI PIC (Incident Commander) rotation following training, leading incidents to completion, and driving post-incident analysis (including interviews, contributing factor analysis, incident response analysis, and remediation plans).

We get excited about you if you have:

  • 3+ years of professional work experience in a technology role; Software Engineering, Systems, Ops, SRE, Product Management or others. 
  • Experience with object-oriented programming languages (such as Ruby, Go, Perl, Python, Java, or PHP)
  • Experience with infrastructure as code (Terraform, Chef, etc.)
  • Experience with databases and big data stores, especially Postgres or Kafka
  • Ability to handle, analyze, and present data. 
  • Superior analytical, problem solving, and critical thinking skills.
  • Interest in complex distributed systems - how they work, how they can work better, how to know if they are working correctly.
  • Comfortable with ambiguity; able to translate ambiguous problems into strong solutions.
  • Demonstrates maturity, good judgment, negotiation, leadership and project management skills.
  • Excellent written and verbal communication skills, including the ability to communicate to different levels of an organization (i.e. on a technical vs. non-technical level).

About Resilience Engineering:

The Resilience Engineering team strives to drive a culture of quality where resilience is built into all of our systems. We do this by focusing on our incident response process, incident analysis and learnings, and resilience practices. We work closely with other Tech, Operations, and Business teams to resolve complex failures and to continuously learn. 

About Enova:
Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Where we are

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

What are Enova Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday.
Happy Hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.


Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.


Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.


Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.


Data Analyst I

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