Lead Site Reliability Engineer, Cloud Operations

| Chicago
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Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Startups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

FourKites is looking for an experienced and driven Lead Site Reliability Engineer, Cloud Ops with previous experience in maintaining a SAAS platform. In this role, you will drive core improvements that impact performance, availability, and resiliency of our stack. You will also be working on production incidents and identifying ways to prevent them from happening again. The ideal candidate needs to have strong hands-on experience in production support & integrations.

About the team:

Our product and engineering teams are dedicated to providing the industry’s best-in-class end to end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it!

Responsibilities:

  • Be a champion in advocating and instilling best practices that have a direct impact on performance, availability, and resiliency
  • Become an SME in application support including the associated code and assist the team to resolve complex issues including bug fixes.
  • Drive incident, problem management and root cause analysis within the defined SLAs.
  • Develop troubleshooting documentation for production support resources.
  • Ability to work independently to resolve technical & infrastructure issues reported by customers and internal teams.
  • Overseeing and supporting world class 24x7 support, including on call rotation, extensive troubleshooting tasks, with responsibilities covering multiple product lines.
  • Work with customer support teams on sales, implementation, customer support & on-boarding tasks.
  • Create documentation on application workflow, common troubleshooting, debugging steps, best practices and deliver training to other engineers in the team.
  • Partner with development teams to resolve complex issues.

Qualifications

  • Experience with operating business-critical systems and addressing production issues as they arise, with a goal of preventing recurrence. 
  • Programming experience in Ruby on Rails, GoLang or Java is a plus.
  • AWS/Azure or any cloud infrastructure working experience.
  • Good knowledge on unified log management systems like log entries, log stash, sumo logic & grey log.
  • Experience in “follow-the-sun” support model.
  • Mentor, coach and assist juniors in the team, be a role model.
  • Ability to explain technical concepts clearly, and in some cases, in a non-technical language to other parts of the business
  • Experience in working with cross-functional teams on driving projects or resolving issues 

Preferred Qualifications

  • A minimum of 7 years of experience in development/production support experience.
  • Strong working experience in New Relic, Signal FX, Data Dog & Cloud Watch
  • Experience in creating/supporting Restful APIs
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Self-motivated, independent, and high-performance individual, with ability to learn new technologies and become productive extremely fast.
  • Experience participating in 24x7 on-call rotations

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
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    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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