Microsoft OS Engineer

| Chicago
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As a member of the Infrastructure Engineering team, you'll play a big part in designing the platforms, servers, and networks that make it possible for us to provide service to our customers, clients, and businesses around the globe each and every day. In this role, you’ll call on your experience designing tailored solutions to understand the requirements of a project, test the performance of the infrastructure, and verify that the requirements have been successfully met. As a team, you and your peers will be responsible for driving results, collecting and analyzing monitoring data in test and production, and managing projects to completion. And while you'll be part of a tight-knit team of engineers who share your passion for technology, you’ll also gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important technology firms in the world.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Proficient knowledge in the following key areas: Hardware Architecture (performance testing, monitoring, operations), Hardware Benchmarking (program management, network management), Design (compliance, security), Network Engineering (planning, provision)
  • Knowledge of one specific infrastructure technology and basic programming languages or database management systems (Java, PERL, Python)
  • Intermediate understanding of line of business technology drivers and their impact on architecture design
  • Knowledge of more than one specific infrastructure technology
  • Ability to think creatively to deliver solutions through continuous improvement
  • Experience designing large-scale distributed systems.
  • Experience designing and developing software oriented towards IT Operations process and customer self-service automation
  • Ability to debug, optimize code, and automate complex/routine tasks.
  • Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
  • Self-starter with the ability to understand complex problems quickly
  • Experience with engineering logging and metrics solutions within a large enterprise
  • Basic knowledge of network troubleshooting Ethernet and IP configuration
  • Proficiency in Microsoft support tools, such as DNS, storage and networking
  • Proficiency in Microsoft Office
  • Proficient with Windows 7, 10, 2016, 2019
  • Proficient with RDP, terminal services and Citrix to create a VDI environment
  • Ability to debug and analyze issues and data to find root cause
  • Strong verbal communication skills
  • Active listening skills
  • Interpersonal skills, such as empathizing with angry users
  • Analytical skills
  • Problem solving skills
  • Advanced knowledge of patch management and software distribution
  • Proficient with PC understanding to include ethernet, IP, USB and Wi-FI configuration, debugging, and remediating issues
  •  
  • Track and thoroughly detail technology issues through ticketing system;
  • Provide last tier support for both on site and remote office locations as needed;
  • Follow up with customers to ensure their technology needs are being met and issues are resolved;
  • Participate with RCA effort, improve detecting and diagnosing
  • Look for automation improvements
  • Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions;
  • Assist in the evaluation of business problems, evaluate and recommend vendor packages, and implement required software;
  • Liaises with third party vendors to coordinate software and hardware repairs;

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Chicago, IL

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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