CCC is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC by visiting cccis.com.

Job Description Summary

The QA Engineer is responsible for overseeing all aspects of Quality Assurance testing, overall system quality and providing second level application technical support. Under indirect supervision, follow applications through the software development life cycle from creating test plans and manual test cases, ensuring AIS goals are accomplished within prescribed time frames and project specifications to production deployment.

Job Duties

• Interpreting requirements and design to come up with end to end test plans/scenarios and overall test strategy.
• Converting functional requirements into test cases and correspondingly in executable test scripts.
• Deliver recovery plans, create release documentation, and collaborate with stakeholders on creating timely deliverables.
• Create Unit Test scripts, knowledge of CI/CD pipelines and deployment.
• Conduct system performance testing to ensure system reliability, capacity, and scalability.
• Analyze test results and coordinate with development teams for defect fixes.
• Provide technical assistance to improve system performance, capacity, reliability and scalability.
• Advocate appropriate level of product quality.
• Interfaces with clients to ensure thorough end to end testing
• Resolves or escalates second level help desk tickets
• Keep up-to-date of development technology, testing tools and business domain.
• Working understanding of SQL databases and ability to write SQL statements to add/retrieve data (Query Analyzer)
• Customer service oriented, great team player and collaborator, good communicator

Qualifications

• Bachelor’s Degree in CIS, MIS, or related field
• 7+ years of experience with QA and 2 + years in Automation
• Must have at least 2 years of Application development or IT OPS
• Knowledge of Azure Dev Ops is a Plus
• Solid understanding of database technologies
• Solid understanding of QA tools including automation and load testing
• Solid understanding of the software development lifecycle
• Experience in navigating across cross-functional teams
• Effective verbal and written communications are critical