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QA Specialist

| Chicago

 

Role and Responsibilities

SMS Quality Assurance specialists ensure completion and quality of service with work order processing.  Works with Operations Specialist/Managers to settle discrepancies regarding all services as well as input any corrected service information listed on the work order. Proficient use and knowledge of Scopes of Work for all customers and service types.

 

Database Management

  • Manage various service entries in our databases and ensure consistency and accuracy while processing all work orders. 
  • Create, validate and ensure services are completed without errors
  • Assist in outbound Service Confirmation calls (80-100 outbound calls/daily)
  • Other duties/ special projects as directed

Qualifications and Education Requirements

  • Bachelor’s degree (or equivalent experience- Typically 3+ years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree)
  • Previous customer service experience a plus
  • Professional, relevant examples of solving tough customer issues

Preferred Skills

  • Strong written and verbal communication skills
  • Strong Microsoft product skills, very strong Excel skills, and a facility for numbers - understand how to manage a spreadsheet and creating pivot tables
  • Driven by numbers/measures and comfortable in environment with heavy emphasis on accuracy
  • Effective problem-solving skills when dealing with Scopes of work
  • Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment

 

Read Full Job Description

Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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