Resilience Engineer

| Chicago
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Are you fully engaged at work?
Think back to your last job. Did your work ever feel...less than challenging? Enova team members don’t have that problem. We’re regularly solving complex problems that directly impact the business and help grow our skills at the same time. When we talk to our team members, they tell us they’ve broken through personal and professional barriers thanks to the mission-driven work they’re tackling and the support from their manager and team. Where else can you level up your skills by working on fresh, interesting challenges every day? We want to celebrate your wins with you. This is the core of Enova.

About the role:

We have a lot of technology here at Enova and, as much as we strive for a 100% uptime rate, it's not reality. In this role, you will work to improve the resiliency of our technologies through tests, experiments, and post-incident analysis. You will work on optimizing how we deal with unexpected complex failures, including owning our incident response process, facilitating post-incident blameless retrospectives, and learning from failures to minimize their impact. By developing a strong understanding of our systems and applications and how they relate holistically, you'll be able to appropriately respond during outages and make recommendations alongside Subject Matter Experts. You will collect and analyze data around failures, identify risks and vulnerabilities, and drive their resolution. You will regularly collaborate with IT, Software Engineering, and product teams to drive a culture of quality where resilience is woven into our technology stack. You will show what different failure modes look like by running experiments (Chaos Engineering, Disaster Recovery) and share learnings across the organization.

What you'll be doing:

  • Own Enova’s Production Incident Process end-to-end. 
  • Continually test and improve the resiliency of our services on an ongoing basis; drive Disaster Recovery and Chaos Engineering experiments, balancing tech and business needs.
  • Manage initiatives that focus on process improvements, risk mitigation, and improving customer experience.
  • Collect data, perform trend analysis, and identify patterns of risks and vulnerabilities.
  • Work with partner teams to address vulnerabilities, including making architectural recommendations.
  • Socialize lessons learned among technology and business teams. 
  • Be part of our MI PIC (Incident Commander) rotation following training, leading incidents to completion, and driving post-incident analysis (including interviews, contributing factor analysis, incident response analysis, and remediation plans).

We get excited about you if you have:

  • 3+ years of professional work experience in a technology role; Software Engineering, Systems, Ops, SRE, Product Management or others. 
  • Experience with object-oriented programming languages (such as Ruby, Go, Perl, Python, Java, or PHP)
  • Experience with infrastructure as code (Terraform, Chef, etc.)
  • Experience with databases and big data stores, especially Postgres or Kafka
  • Ability to handle, analyze, and present data. 
  • Superior analytical, problem solving, and critical thinking skills.
  • Interest in complex distributed systems - how they work, how they can work better, how to know if they are working correctly.
  • Comfortable with ambiguity; able to translate ambiguous problems into strong solutions.
  • Demonstrates maturity, good judgment, negotiation, leadership and project management skills.
  • Excellent written and verbal communication skills, including the ability to communicate to different levels of an organization (i.e. on a technical vs. non-technical level).

About Resilience Engineering:

The Resilience Engineering team strives to drive a culture of quality where resilience is built into all of our systems. We do this by focusing on our incident response process, incident analysis and learnings, and resilience practices. We work closely with other Tech, Operations, and Business teams to resolve complex failures and to continuously learn. 

About Enova:
Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
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An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Leadership mentoring.
Continuing Education stipend

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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