Take your career to new heights working with an amazing company doing next level work in the FinTech industry. At Amount we have a thriving culture and possess a truly entrepreneurial spirit. We value innovation and individual voices, we are committed to active inclusion and diversity, and we support each other's growth. Most importantly, we’re always ready to hustle!

About Us

Amount is a technology company focused on accelerating the world’s transition to digital financial services. We create technology experiences that help financial institutions better understand their customers while enabling them to live their best financial lives. We aim to make it easier for financial institutions to provide greater access and smarter tools, so everyone has the opportunity to tackle the financial challenges they face. Our technology is shaping the future of financial services by enabling our partners to better understand and serve their customers, and we are looking for talented team members to join us on the journey.

What you do at Amount:

• At Amount, the Production Engineering team triages production issues, monitors application health, and is the first responder to application or system alerts. 
• We keep our customers happy — and we pride ourselves on serving all areas of the company, including our external bank partners and our loan customers. 
• We also look to find patterns that indicate larger overall issues, even if we don’t have the solution. To us, any question is an opportunity to either figure it out and fix it, or when we hit a wall, work with the team who can. 
• You should have an interest in code, even if you don't understand how to write it. A lot of the systems we have here were written in house, and understanding how they were built is essential to helping our applications scale. 
• This is a support role that requires the ability to work an on-call after hours rotation. Because of that, we keep up to date documentation and tickets so anyone on the team can work on issues as they arise. 
• We want you to not only join our day to day process, but also give the input we need to make us better. We value letting the best idea win, no matter where it comes from.

Why you are a fit for Amount:

• 1+ years experience in a customer experience role
• Experience using or building monitoring tools
• Able to work well independently
• Interest in programming (e.g. Ruby on Rails, Typescript, SQL)
• Previous experience with using error monitoring software (Sentry)
• Able to work fast-paced, under pressure, and with time constraints
• Attention to detail and responsible ('better safe than sorry' encouraged)

Our values:

Optimistic: We believe technology has the power to improve the financial lives of everyone. 

Teamwork: We make the best technology work for our clients by working together. 

Risk Aware: We understand the impacts of each and every decision we make in our high risk industry. 

Integrity: We work honestly and undivided in our commitment to make more possible. 

Eager: We are self-starters, fully engaged and committed to pushing great ideas forward quickly and responsibly.

Respectful: We honor diversity, value inclusion, and create an environment of belonging for people of all backgrounds. 

Committed: We are dedicated to the highest standard for our partners, their customers, and our people. 

Curious: We seek to understand the core of each problem, enabling us to find the right solution. 

Benefits and Perks:

-Take the time you need when you need it through our Flexible PTO with open vacation policy.

-Enjoy a daily lunch subsidy through our Fooda partnership, and healthy snacks!

-We also offer monthly treats, wine and beer on tap, and more! 

-Some days it can be difficult to commute into the office, we are happy to offer work from home flexibility with sign off from your manager. 

-Stay active by taking advantage of our onsite gym membership. 

-We offer medical, dental, and vision - we also have an Employee Assistance Program and commuter benefits.

-We are proud to offer meaningful equity and a competitive 401k plan.

-Short-term disability, long-term disability, and life insurance are options too!