What you’ll be doing:
In this role, you will maintain the stability of our business from a technology and operational standpoint. You will drive its rapid improvement and efficiency by identifying incident trends in production, evaluating processes, solving problems, and analyzing data. You will also be responsible for understanding how our systems and applications relate holistically in order to prevent, solve and manage open-ended problems (from tracking key performance indicators to investigating the root cause of a major incident). You will collaborate with IT, Software Engineering, and product teams to resolve operation issues, as well as lead projects and build creative solutions for our teams.

Your core priorities will be to:

• Manage initiatives that focus on problem solving, risk mitigation, and customer experience.
• Assist and advise Tech teams, including (but not limited to) investigations, training, process improvements, reporting/tracking.
• Close the loop on major incidents, seeing all actionable steps to completion, mitigating the risk for recurrence and future impact to the enterprise.
• Collect data, perform trend analysis, and identify potential high risk areas.
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, make tradeoffs, balance business needs vs. technical constraints, ensure quality, and drive results.

 What you should have:

• 3+ years of professional work experience in a technology role.
• Experience with object-oriented programming language (such as Ruby, Perl, Python, Java, or PHP), and PostgreSQL
• Expertise with monitoring/hosting/analysis of any web-transaction based environment and/or delivering financial services through the Internet.
• Knowledge of statistical methods/applications and general modeling.
• Ability to translate ambiguous problems into strong solutions.
• Demonstrates maturity, good judgment, negotiation, leadership and project management skills.

 Nice to have:

• Strong technical understanding of Amazon Web Services in terms of apis, security, and provisioning.
• Continuous improvement/Lean experience.

About our team:
The Problem Management team drives efficiencies at the technical and operational level by evaluating processes, solving problems, and analyzing data. They are always tackling new and challenging projects – from investigating the root cause of a major incident, to improving operational procedures for our sister teams, to tracking and analyzing key performance indicators. Team members must be highly creative and technical, with the ability to generate and implement new ideas and strategies.

About Enova:
Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work someplace awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.