Senior Production Support Engineer at Yello

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Company Description

We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’ 

The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experience. Yello’s software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world’s largest brands connect with their talent, then come grow your career with Yello. 

Founded in 2008, Yello is a venture-backed talent acquisition software company that empowers Fortune 500 and fast-growing enterprise companies to find the best talent for their organizations. Our solutions help recruiters love their work — and helps people early in their careers find their dream job. 

~We believe in bringing our authentic selves to work. 
~We are hungry to learn and are forever curious.
~We do what’s right for our customers, leading with our expertise.
~We are proactive.
~And last but not least, we strive to start with empathy in all of our interactions. 

About The Role

As the Senior Production Support Engineer, you will play a critical role in ensuring the ongoing performance and stability of our platform. In doing so, you will contribute to Yello’s ongoing success as an industry leader in recruitment software and you will enable our clients to continue using our best-in-class software to recruit top talent every day.

How You'll Make An Impact

  • Review, diagnose and triage issues from our customer success team
  • Troubleshoot each incoming issue, performing a technical analysis, offering temporary solutions or workarounds when appropriate
  • Work with stakeholders, product owners and cross-functional development teams to prompt and proper resolutions to issues
  • Provide system and software support for our enterprise application as well as its accompanying infrastructure and tooling
  • Leverage monitoring tools to ensure the stability of our platform and proactively identify problems before our customers are affected
  • Collaborate across development, QA, and client-facing team to document and disseminate application knowledge
  • Participation in on-call pager rotation

What We're Looking For

  • Ability to troubleshoot an application from a comprehensive perspective including application code, data, and infrastructure related issues
  • Ability to coordinate with multiple stakeholders and articulate incidents clearly
  • Must be able to multitask and work in a challenging, fast-paced environment
  • Strong analytical skills and ability to learn quickly on the job
  • Experience working on performance, tuning, scaling and security issues
  • Advanced experience with hands on enterprise systems administration, monitoring, and deployment activities
  • A desire to share knowledge and help others on your team grow
  • Strong organization and communication skills
  • Assertive, self-motivated and self-directed
  • Ability to participate in SDLC (Software Development Life Cycle) practices, driving improvements to process when necessary
  • Passionate about good developer documentation and willing to make contributions when appropriate
  • Computer Science, Computer Engineering, related degree, or relevant work experience
  • Minimum: 5+ years of experience supporting and/or developing for Web applications and the systems they run on
  • Proficiency in Ruby, Java, or other OO language
  • Proficiency working with SQL (preferably PostgreSQL)
  • This role frequently communicates/interacts with individuals, must have strong verbal and oral communication skills

Additional Information

  • Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  • Candidates local to Chicago are preferred.
  • You must be authorized to work in the United States.
  • Must be able to sit or stand for continuous periods of time.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FigmaDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're located in the Loop, a block from the Art Institute and Millennium Park. Our office offers panoramic 360 degree views of Chicago.

What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Yello has a number of committees and groups including the Flair committee as well as [email protected] and [email protected] (to name a few)
Daily stand up
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
DEI Council [email protected] YelloPride YelloBrigade
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company Equity
Yello offers equity to employees at their 1 year anniversary.
Performance Bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Match charitable contributions
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.
Online course subscriptions available

Additional Perks + Benefits

Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs and 55 Fit (right in the building!) • Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education • Yello offers the benefit of a student loan repayment plan and a 529 plan through BenefitEd with an annual company match to help you or your family continue your financial health. Yello offers healthy catered lunches each week and 2 fully stocked kitchens with fresh fruit and snacks to keep you nourished.

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