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Senior Software Engineer, Data Platform

| Hybrid
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Company Description

Senior Software Engineer, Data Platform

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Senior Software Engineer, Data platform

Our goal is to build a robust, high performing, and scalable data platform that can support transactional, analytical, and various other workloads our customers deploy. Our data platform engineering team is responsible for building the core engines, persistence layer and tools supporting these use cases. This includes developing in-memory and on-disk data structures and algorithms, row/columnar stores, and caches. Given the ServiceNow platform footprint, even the smallest optimization can have a dramatic impact for our customers and our bottom line.

We are looking for systems level engineers who have experience with low level storage, memory, and CPU optimization to help us achieve those goals. You will work directly with other engineers on the Data Platform team in solving challenging problems in scaling and querying large data sets efficiently both vertically and horizontally.

What you get to do in this role:

  • • Be part of a team of super-smart engineers building the next-gen database platform using and contributing to the latest open-source technologies
  • • Analyze storage/memory/compute performance and scalability bottlenecks in the system to provide appropriate solutions
  • • Improve reliability and observability by designing and building self-diagnostic and self-healing system capabilities
  • • Build modules to efficiently manage multiple processes (startup/monitor/restart/shutdown) in both vertical and horizontal scale

Qualifications

What you bring to this role:

  • • Bachelor’s/Master’s/PhD degree in Computer Science or equivalent, with deep knowledge of Operating systems or Database systems
  • • Experience working on OS kernel, memory manager, and/or multi-threaded software modules
  • • 8+ years of software development experience coding in C, C++, or equivalent low-level languages
  • • Strong technical skills with a proven record of architecture (SMP/MPP) & design experience in building large scale distributed systems
  • • Experience with cloud architecture is a plus
  • • Ability to handle multiple competing priorities in a fast-paced environment
  • • Excellent written, verbal communication and Inter-Personal skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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