Reverb
We're on a mission to make the world more musical.
Chicago, IL
Remote

Senior Software Engineer, Observability Platform at Reverb

| Remote
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Company Description

As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human.

Job Description

The Observability team provides expertise and access for Etsy engineers to the three pillars of Observability: logs, metrics and tracing. We strive for a balance between software and systems thinking to build reliability into our solutions. We are also a key player in Etsy’s ongoing cloud native transformation. Our team is part of the Developer Infra group whose mission is to provide development environments, tools and infrastructure to enable Etsy product engineers to build product features, and efficiently and confidently put them into production.

Some examples of current projects include improving the long-term storage of our metrics, deploying a new tracing pipeline, and further decoupling of our logging pipeline to improve reliability.

About Etsy Engineering

The technical staff at Etsy believes that code is craft, and that the work we do is part of a larger creative culture represented by the hundreds of thousands of inspired artists and designers who make Etsy such a unique marketplace. We believe that small, empowered, self-motivated teams can do big things. We believe in measuring everything, taking advantage of our pioneering continuous deployment system to ship code early and often, and a blameless culture based on trust and a commitment to learning. Learn more about our engineering philosophies, tools, and some of the challenges we’ve been solving on our Engineering blog: http://codeascraft.com/

About Location

The Observability team is spread between our Brooklyn HQ as well as our office in Dublin, Ireland and we are currently hiring for both locations. We believe that open communication and effective teamwork can happen regardless of where you sit, and we’ll provide you with tools to make sure that happens. Your laptop will come with our video conferencing software pre-installed, so you can always join in on meetings and catch up face-to-face with your team regardless of where in the world you or they are.


This role is ideally based out of our Brooklyn office but is also open to remote work in all US states (except Alaska and Hawaii).

Qualifications


About the Role

  • Maintain and improve Etsy’s observability tools, allowing easy access to metrics, logs and tracing.

  • Build on Etsy’s strong reputation as an innovator in the metrics space, and constantly improve how we generate, store, visualize and alert on our metrics.

  • Give our internal customers (Etsy engineers) a simple and reliable set of tools to process, store and ship logs.

  • Help engineers better understand their systems through distributed tracing.

  • Seek opportunities to improve our architecture, operability or capabilities.

  • Validate your hypotheses and inform your decision making using data.

  • Collaborate with your teammates and peers across Platform and Product Engineering.


About You

You’ll be successful in this role if you have:

  • 5 or more years of experience in a software / systems engineering role or similar.

  • A proven understanding of the value of Observability as a practice.

  • A customer focus, building with a user in mind and thinking of infrastructure and services in product terms.

  • Proficiency with one or more programming languages (PHP, Python, Go, Ruby or other equivalent languages).

  • Substantial experience with cloud architectures (GCP, AWS), and working with Kubernetes or other container orchestration frameworks.

  • Experience with logging systems and concepts (Elasticsearch, Fluentd, Splunk, etc).

  • Experience with metrics systems (Statsd, Prometheus, Graphite etc) and associated best practices.

  • Experience with distributed tracing platforms (Lightstep, Honeycomb, Jaegar, Zipkin etc).

  • Professional experience in a web application shop, especially in a "continuous deployment" environment.

  • Strong communication skills and a willingness to take on a mentoring role with teammates and peers

Additional Information

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

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Where we are

Open workspace located in the heart of the charming Roscoe Village neighborhood, conveniently located near the Paulina Brown Line.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SwiftLanguages
    • ReactLanguages
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What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs across the globe through Reverb Gives.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Stocked Kitchen
Reverb has a number of snack bars, coffee stations, and espresso makers throughout the office. There's also a fridge in the kitchen that gets stocked with La Croix (and Cold Brew in the summer months)
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Recreational Clubs
Reverb has sponsored office sports leagues in the past including: Bowling, Softball, Kickball and more!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Reverb Amplified is our cross-department mentorship program that allows you to get or give career advice, leadership coaching, and more.
Online course subscriptions available
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