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Senior Software Engineer

| Chicago
In 2016, digital ads drove 108 billion phone calls to U.S. businesses… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
Thanks to smartphones, consumers are calling businesses to engage in conversations at record rates throughout every stage of the customer journey, and at DialogTech we are changing the world of voice communications for our customers. We enable our customers to better attribute, route, personalize, and handle their voice interactions throughout the marketing and sales processes.
DialogTech is a venture funded growth stage company with $60,000,000 of funding, over 5,000 customers and 180 employees. Since the beginning of 2014, DialogTech has experienced over 300 percent growth in its enterprise customer base and nearly doubled its average customer size.
As a Software Engineer, you will play a key role on our development team crafting and building custom solutions and extending the capabilities of our core platform to fit our customers’ needs. 
Are you a self-starting individual with excellent development skills? If so, we want to talk to you!
Here’s what you will be doing in your new role:
  • You will work with our Engineering team developing customer-specific solutions.
  • You will use various tools and services such as full LAMP stack, plus AWS services including EC2, RDS, SQS, Lambda, Cloudwatch.
  • You will be involved in hands-on development work to integrate with technologies from our key partners, such as Adobe, Google, Salesforce, Microsoft, and Amazon.
  • You will collaborate with our product managers, sales staff, and customer success staff to define, test, and code solutions for an industry-leading product that does attribution, call tracking, call routing, and call analytics.

What skills and experience will help you succeed in this role?
  • You have 5+ years of experience developing with modern languages, including PHP and JavaScript
  • You have experience with common development methodologies and design patterns, including MVC, Object Oriented, etc
  • You have worked with API technologies, including REST and SOAP as well as different authentication methods such as OAuth
  • You love collaborating with teams doing lean software development, agile software development, and/or continuous deployment practices
  • You know about data storage engines such as SQL, NoSQL, Redis and have an understanding of the contexts in which they are appropriate
  • You understand LAMP stack setup and configuration
  • You are familiar with AWS services, as listed above
  • You are passionate and curious about technology -- you research trends, advocate best practices, and find applications of new technology to satisfy customer needs
What are some other “nice-to-have” skills that will make you stand out?
  • Experience with ADTech/MarTech platforms such as Google Adwords, Adobe Analytics, Marin, DoubleClick, Adobe, Optimizely, et al.
  • You have developed with CRM platforms like Salesforce and Dynamics
  • You possess knowledge of the digital marketing industry and SaaS platforms
  • You have some project management experience
  • Your previous jobs involved interaction with clients ranging from SMB to Enterprise level
  • You have done DevOps-style work, including LAMP and AWS environment management
At Dialog Tech, we hire SWANs, Smarter than average, hard Working, Ambitious, and Nice – we want the best on our team and in turn we give the best. Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How does the company support your career growth?

DialogTech supports my career growth by providing me with the right tools. I'm allowed to spend my time and an allocated budget to do things that I want to do to help myself grow. For me this is classes, books, etc. I have been fortunate enough to grow within the organization because of this and an open mind from our leadership.

Jake

Customer Success Manager

What unique initiatives do you have that encourage innovation?

At DialogTech we believe innovation is a byproduct of culture. We value teamwork above all else and because of this close-knit environment, we're able to freely share ideas that in a competitive - individual first company, would oft go unsaid.

Pete

VP of Customer Success Management

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages and cereal as well as healthy snacks.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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