Site Reliability Engineer


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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Motorola Solutions is growing and we are looking for SRE’s to join our team. The Cloud Infrastructure Engineering team is responsible for the development and operations of critical cloud infrastructure and platform services, in support of Motorola Solutions' public and hybrid cloud-based Software as a Service (SaaS) solutions for public safety customers. This team is part of Motorola Solutions’ Software Enterprise division, which offers secure, reliable and efficient team communications, workflow and operational intelligence solutions for mission-critical public safety and enterprise markets throughout the world. Our services leverage Cloud Computing infrastructure to build at scale. The Cloud Infrastructure team is responsible for: Development and operation of common platform services that can be leveraged by our SaaS solutions; Overall reliability and security of these services and the cloud environments; Monitoring, alerting, and support for these platform and infrastructure services; Developer enablement with metrics collection and reporting
Job Description

As a Site Reliability Engineer on this team, you will be a key contributor to product development activities for our team, accompanied by teams in Texas, Seattle, Salt Lake City, and Chicago. These teams are developing frameworks, services, tools, and processes to support other Motorola Solutions' engineering teams as well as deliver solutions to our customers. You will be working on a high-velocity, results-oriented team that leverages cutting-edge technologies and techniques. The right individual will be motivated and will have a passion for automation, deployment processes, and enabling innovation. Your efforts will help to shape the engineering culture and best practices across Motorola Solutions’ Software Enterprise organization.

 

Responsibilities

  • Design and implement core services used by our Public Safety cloud solutions

  • Define and meet scalability, availability, security, and performance goals

  • Research and experiment with key technologies, architectures, and standards 

  • Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers

  • Assist with supporting Production systems (includes troubleshooting issues and aiming to resolution) 

  • Understand complex technical details and build test methodologies for them

  • Collaborate with the engineering team on projects as the expert on reliability, performance, and efficiency

  • Build resilient services which utilize telemetry and metrics to drive operational excellence

  • Develop highly repeatable processes and have a mindset to automate everything from deploying software to mitigating system failures

  • Manage auto-scaling of infrastructure and instance to right-size workload and performance

  • Drive improvements to the product build and testing solutions

  • Take part in a 24x7 on-call rotation

  • Submit and implement change requests and create "blameless" root cause analysis on infrastructure issues, in a fast-paced environment

  • Document current and future configuration processes and policies

  • Build systems and tooling experience, including testing and analysis

  • Runbook / workflow / event-based automation

 

Qualifications

  • Exceptional experience in Site Reliability (https://landing.google.com/sre/)

  • Experience with Azure DevOps and Infrastructure as Code (IaC) using Powershell, Azure Cli and ADO templates

  • Enterprise level experience in deploying, provisioning and utilizing Docker, Azure App Services, AKS, ACR, Azure Storage, ARM templates

  • Experience in managing, securing, Azure subscription using industry standard security models

  • Experience with Git and different different merge flow strategies

  • Strong ability to inspire engineering and support teams to up their reliability game

  • Experience with LaunchDarkly and PagerDuty

  • Exceptional experience troubleshooting enterprise scale platforms; building such platforms a plus

  • Experience with monitoring and logging tools and platforms

  • Experience with Continuous Integration (CI) and Continuous Delivery (CD)

  • Exceptional track record of solving complex problems with technology (automation, ML, etc.)

  • Exceptionally forward thinking and innovative - stay on top of the latest trends, technologies, etc. 

  • Experience working in a fast paced Agile/Scrum environment

  • Strong hands-on experience with PowerShell (Modules, DSC, etc.)

  • Exceptional Azure experience using Azure Gov and public clouds

  • Configuration management tools (PowerShell DSC, ARM Templates, SaltStack, Ansible, Chef, Puppet, etc.)

  • Ability to work in a fast paced, evolving, growing and agile environment

  • Strong level of curiosity and interest to learn

  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers


Basic Requirements
  • Bachelor’s degree (or equivalent) in Computer Science, Computer Engineering, Software Engineering or relevant engineering discipline or 5+ years of DevOps. 

  • 3+ years Cloud and/or DevOps experience

  • Must be able to obtain background clearance as required by government customer


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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