Site Reliability Engineer at Sprout Social

| Chicago
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At Sprout Social we are building software that is made to last. Our 20,000+ customers rely on our software every day to help them create stronger relationships with their customers and deliver actionable analytics, so reliability, scalability, and performance are top of mind. Automation and infrastructure-as-code are essential ingredients that keep our platform flexible and empower us to react rapidly to changes in social media and the marketplace, while maintaining reliability and performance 24/7/365. Each day, our platform processes tens of millions of social media messages and our APIs handle over 10 billion requests per year to deliver our software to customers in over 100 countries.

We do not operate as lone wolves or “10x devs.” Instead, we are building diverse, collaborative teams that get the best results sustainably. Our Site Reliability Engineers work in tandem with Web, Platform, and QA Engineers to drive our product initiatives to successful outcomes.

We strive to create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to deliver value quickly. Our Site Reliability Engineers are exposed to a wide breadth of technologies and technical challenges. We work to improve software development through automation, observability of metrics, and clear processes in order to build sustainable and fault tolerant solutions. Learning from systems failures and human mistakes is part of our culture.

If you are passionate about automation and designing reliable, scalable, performant systems that empower engineers to rapidly and safely build and deliver value to our customers, we'd love to talk to you!

Within 1 month, you will:

  • Complete Sprout’s New Hire training program
  • Receive feedback on pull requests through active pairing with teammates
  • Collaborate with your team members and fellow engineers to deliver value to our customers and numerous internal engineering teams
  • Interact with our hosting platforms and perform operations tasks

Within 3 months, you will:

  • Begin to familiarize yourself with our MySQL and Cassandra database clusters
  • Become familiar with and perform many operational tasks
  • Learn about how our teams use our streaming data pipeline built with NSQ
  • Complete your first project that may include writing a Chef cookbook, Terraform module, or upgrading and integrating pieces of Sprout’s infrastructure
  • Focus on code quality with meaningful test coverage and legibility
  • Participate in code reviews and give feedback to team members
  • Contribute to our team’s culture of continuous improvement through retros and experimentation-oriented thinking
  • Lean on our monitoring tools such as Graphite, Grafana, and Nagios to troubleshoot production performance or stability issues
  • Join our on-call rotation (don’t worry, you’ll shadow someone first and we’ve got your back!)

Within 6 months, you will

  • Form a career growth plan with your manager and begin working toward it
  • Write design documents and gather feedback from your peers for new projects that you take on
  • Accidentally break something, recover, and learn from it
  • Interact with, maintain, and troubleshoot distributed, highly-available systems with our other engineering teams
  • Build connections with members from other teams through collaboration and active networking
  • Proactively identify, document, and schedule future work to be done with focus on eliminating operational toil

Within 12 months, you will

  • Be self-sufficient in at least one large area of our codebases and services with a high-level understanding of the rest
  • Leave code in better shape than before
  • Influence other developers and be a guide for following best practices
  • Continue growing your knowledge of our environment and services
  • Take ownership over small-to-medium projects from technical design through completion, and proactively communicate risks and challenges to your teammates
  • Continually learn new systems and elevate everyone’s knowledge as you share what you’ve learned with the rest of the engineering team
  • Build effective working relationships between our Chicago and Seattle engineering teams
  • Retire end-of-life services or technologies and roll out new ones to continuously keep our systems up to date and follow engineering best practices
  • Be encouraged to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers
  • Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.

We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

  • Insurance and benefit options that are built for both individuals and families, including generous company contributions
  • Progressive benefit programs, like our parental leave program
  • High-quality and well-maintained equipment - your computer will never prevent you from doing your best
  • Beautiful, convenient and state-of-the-art offices in downtown Seattle 
  • Solid programs in some of the staples: transportation, disability and life insurance
  • Wellness initiatives to ensure both health and financial well-being of our team
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Sprout Social proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM


131 S Dearborn, 7th Floor, Chicago, IL 60603

An Insider's view of Sprout Social

What’s the vibe like in the office?

We are invited to bring our authentic selves to work. The result is a culture without pretense.

Aja Saunders

Receptionist Systems Specialist

What's the biggest problem your team is solving?

The Growth Activation squad is focused on the challenge of retaining trial users and converting them into subscribers. We find solutions by A/B testing our features, using data science for quantitative analysis, using user interviews for qualitative analysis and working with other teams at Sprout on Growth strategies.

Andrew Kos

Senior Software Engineer

How has your career grown since starting at the company?

When I first joined Sprout, I could count the entire Sales team on one hand. Since then, my career has taken a variety of paths, from training and enablement to assisting our Sales team from a strategic perspective as a Solutions Engineer. Thanks to a workplace environment that fosters growth, I’ve been able to advance my career at Sprout.

Jordan Balkin

Solutions Engineer, Sales & Success

How do you empower your team to be more creative?

Instead of turning down ideas that seem unattainable, we encourage our teams to think through how we can solve challenges in unique ways. By testing and experimenting, we create an environment that fosters innovation and promotes creative thinking.

Jamie Gilpin


What's something quirky about your company?

At the conclusion of our company wide Kickoff party, tubs of McDonalds cheeseburgers mysteriously appear and rain down on us like a blizzard in the Chicago winter. But a good blizzard.

Molly Jones

Senior Employee Experience Manager

What are Sprout Social Perks + Benefits

Sprout Social Benefits Overview

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our [email protected] program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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