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Software Product Specialist (Triage & QA)

| Chicago

Who We Are

Origami Risk is a wildly successful Enterprise SaaS organization, growing at an exceptional rate!  We are consistently ranked as the #1 Risk Management Information System (RMIS) in the industry’s most comprehensive studies. 

We are proud to be an employer with an outstanding employee satisfaction record, including a Glassdoor ranking of 4.7, a 100% approval of our CEO, and being named in one of Crain’s Best Places to Work in Chicago three years in a row!

Founded by industry veterans committed to bringing new ideas and advanced features to the RMIS market, Origami's innovative software is designed by industry experts with a focus on performance and ease-of-use.  We have numerous advantages, workflows  and analytics designed to improve productivity and better manage Total Cost of Risk—all of which makes our our clients more successful.

Making a difference 

Do you have a high level of curiosity, a love for problem-solving, and ability to work effectively across multiple departments?  All those skills will serve you well as you will be first line of support and triage for potential product defects; improving the response times to defect reporters, and ensuring the accuracy of the defect backlog.  You will assist in testing defects after fixes are deployed as well as analysis and reporting on product quality. You will identify areas in the product where additional documentation and training could assist in lowering the number of submitted “invalid” defects. 

Your daily life 

  • Analyze, troubleshoot, and assess submitted product defect tickets, leveraging Product Management and Development teams to maintain SLAs.

  • Act as the liaison between Service, Product Management, and Development in defect ticket triage, and ultimate resolution. 

  • Document product challenges and problem areas for future product enhancements.

  • Develop troubleshooting guides and FAQ resources to help limit the number of “Invalid” product defects.

  • Maintain accuracy and organization of the defect backlog.

  • Assist with compiling and writing internal release notes for the Service organization.

  • Analyze and report on product quality status.

  • Assist in creation of long-term strategic goals for maintaining product quality.

What you bring with you

  • Bachelor’s Degree in Technology or relevant field of study

  • Prior technology support role experience a plus

  • Ability to prioritize and change direction quickly

  • Strong organizational and time management skills

  • Excellent analytical and problem-solving skills

  • Strong interpersonal skills and ability to collaborate across the organization

  • Proactive and self-motivated with the ability to drive for results

  • Curious

  • Scrappy

  • Ability to think from both a strategic and tactical perspective

  • Excellent oral and written communication skills

  • Risk and insurance industry experience a plus

Work Authorization

US Work Authorization Required

Origami Risk is a drug-free work place. Equal Opportunity Employer M/F/D/V

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