Purpose of the Role:

Responsible for leading a collaborative effort to deliver scalable, highly available technical solutions to help meet or exceed the goals and objectives of The Pampered Chef.  This position has responsibility for all aspects of architecture, implementation and operational support of these systems. This includes, but is not limited to, security and compliance, network and server infrastructure and production support activities.

Key Responsibilities:

• Ongoing Administration and Support - Provide ongoing administration and subject matter expertise on the software products to the Development, QA and Production operations teams.  Continuously look for opportunities to improve performance and participate in capacity planning activities. 
• Develop scripts to automate routine tasks.  Resolve problems through coordination with peer groups, off shore teams and hosting vendors.  Provide internal technical support.  Crosstrain other technical staff to ensure there are no single points of failure.  Develop standard operating procedures in support of this goal.  Lead the development and maintenance of the Disaster Recovery procedures.  Participate in disaster recovery exercises.
• Installation and Configuration of Server and Network Hardware - Perform installation and configuration of Linux and Microsoft server hardware.  Apply product updates as outlined in the maintenance schedule, as required to maintain compliance or as requested by other peer groups.  Support third-party software products used at TPC including but not limited to: VMWare, Windows Server, Red Hat Linux, Amazon Linux, MSSQL, Oracle, Rubrik, AWS, Azure and Microsoft Office 365.  Work with various other teams (development, business, web, DBA, etc.) within the organization to propose and implement best practice infrastructure solutions for these software and hardware products.  Provide detailed documentation that includes installation and configuration procedures. 
• Systems Operations - Perform routine operations, ensuring maximum system availability through close monitoring of network systems, system events, communication links to other systems, storage area connectivity and periodic review of system resources, including CPU utilization, disk usage, memory pools, etc.   Be proactive in system improvements and performance.
• Ongoing Administration and Support - Provide continuous improvement by maintaining a secure, high-availability computing environment by managing hardware, software, and vendors in an evolving LAN and global WAN environment.
• Customer Support - Provide primary support for Windows, VMWare and Linux server systems and network communications issues. Resolve problems through coordination with local and third-party technical personnel and/or external vendors.

Competencies for Success:

• Being Resilient
• Courage
• Tech Savvy
• Manages Ambiguity
• Manages Complexity
• Optimizes Work

Measures of Success:

• Infrastructure availability and improvement to safeguard availability
• Adherence and development of infrastructure and security standards
• Reduction in reoccurring issues by proper RCA
• Ontime completion of key initiative projects

Education and Experience:

• Bachelor’s degree in computer science (or related discipline) or ten plus years of relevant experience required
• 8 years of experience in a technology environment.
• 5 years of experience in a system or network engineer role with focus on the Microsoft stack.
• 2 years of experience in a system role with focus on the Linux or Cloud stack.