Sr. Patch Management Engineer

| Chicago
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Reporting to the Patch Manager, you will be part of the Patching COE Operations team, supporting patching for OS or Applications for Ensono’s clients. To support the managed service customers, delivering outstanding levels of support on the systems. This will be done following the Advanced change control and customer procedures. This person will be client-facing with multiple customers in our datacenter spread across US, UK and Europe. The Senior Patch Management Engineer should have 12+ years of patching experience with various patch management tools, preferably with Ivanti/Shavlik and know how to implement and deploy patches. This person should be proactive and independent thinker and should own patching for client servers. The Patch team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: • Standardizing the patching process across our clients to deliver service consistently • Patching all the servers at defined frequency. Monthly for Windows, Quarterly for Linux • Managing client/Internal communication on all patching related activities • Reviewing and analyzing the patch failure trends • Reducing the patching failures through root cause analysis • Identify and execute the automation opportunities to generate efficiencies in team and be able to manage workload efficiently • Report the compliance of patching to our clients • Collaborating with internal departments to mitigate Patching related issues
 

Key Responsibilities

  • Working with clients to determine common patch schedules
  • Provide 24X7 system administration and resolve patching related issues. 
  • Assist with maintaining compliance for industry certifications such as PCI , SOC Audits and ensure evidences are provided timely to auditors
  • Lead the onboarding for new clients and ensuring critical information is gathered to be able to configure systems for patching
  • Troubleshoot hardware, software, and Microsoft security patch installations issues as they arise
  • Ensuring patching is getting executed as per defined schedule for customers
  • Governance of Patching to report compliance% and work with stakeholders to address failures
  • Reduce patch failures by collaborating with stakeholders to taking corrective actions
  • Ensuring tickets are timely closed and failed patches are re-scheduled post closure of issues
  • Regular reporting for patch compliance and system audit data
  • Develop checklists, best practices and procedures to support patch management process
  • Provide recommendations and build automations to making Patch process efficient
  • Assistance with execution of projects related to areas of responsibility
  • Adherence to ITIL processes for raising changes, incidents, problems
  • Stay informed for advances in patch mgmt. technologies, configuration, and administration 

 

Knowledge

  • Good understanding of Infrastructure technologies including Linux and Windows Server
  • Basic technical awareness of IT infrastructure Servers, Networking, VMWare, ESXi
  • Exposure to centralized automated patching services i.e. WSUS, SCCM, Ivanti, AWS Patch Manager, Azure Patch Manager, Satellite, etc.
  • Knowledge of the ITIL framework
  • Knowledge of reporting through Excel, Tableau, Power BI  
  • Knowledge of automating through shell /scripting (any bash, PowerShell, Perl, Excel Macros, Python) , CHEF, Ansible playbooks, AWX etc.

 

Skills

  • Analytical skills and Problem-Solving Ability
  • Excellent customer service skills
  • Good team player who can work individually as well as collaborative, based upon delivery needs
  • Effective and clear communication skills, with ability to describe complex technical scenarios in concise manner with confidence and conviction to all levels of mgmt.
  • Willingness to learn quickly, a can-do attitude and motivated to succeed and grow
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures& policies.
  • Respectful of different cultures, working with colleagues from across all the globe.

 

Experience

  • Minimum 12+  years of working experience supporting patching across infrastructure components
  • Experience on Manual Patching or Automated Patching through tool is MUST
  • Strong skill set with Ivanti (or similar) tool for patch management and package distribution across on-premises and cloud hosted assets
  • Familiar with Security standards, PCI Remediation and other Audit requirements
  • Strong understanding of Wintel Operating systems (2008 – 2019) for servers, Linux, Unix (RHEL/ CENTOS / AIX)
  • Working knowledge of VMWare ESX, vCenters, Network etc. is added advantage
  • Basic Knowledge on Shell scripting / Perl / Python/ AWX etc  is required
  • Ability to patch applications like SharePoint, exchange, SQL servers, Other applications is highly desirable
  • Vulnerability assessment to help identifying false positives and remediate vulnerabilities across different infrastructure areas is highly desirable
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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