Sr. Principal Platform Architect at ServiceNow

| Remote
Sorry, this job was removed at 12:41 p.m. (CST) on Wednesday, July 15, 2020
Find out who's hiring in Chicago.
See all Developer + Engineer jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Description

 

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The Role

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.  This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.  This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.  This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.

An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.  They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

  • Developing strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
  • Enterprise architecture
    • Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
    • Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
    • Establish and manage technical governance processes
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
  • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.
  • Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
  • Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes.
  • Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
  • Define solutions across the platform that align to out of the box capabilities
  • Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates.

In order to be successful in this role, we need someone who has:

  • Consulting Experience: Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud Co
    • 3-5+ years’ experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
    • Fortune 500 or OEM Software or Cloud CO enterprise architect
    • Career Progression (Technical, Architecture)
  • Experience working with functional business leaders
    • Experience working with functional business leaders
    • Experience identifying business objectives and developing outcome-focused roadmaps
    • Experience working with large Consulting/SI organizations.
  • Large Program Experience
    • 5+ years large program experience leading architecture and design
  • Enterprise Architecture Experience
    • Enterprise Architect role and relevant experience.
    • Enterprise Architect certification (Togaf, IT4IT, etc)
    • Database, core data design, Security, integrations
  • Cloud Application Technology Experience
    • Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud
    • ServiceNow Platform Experience is desired but not required
    • Cloud platform certification(s)
    • Familiarity with Enterprise Workflow Platforms

Required Competencies:

  • Customer Focus
  • Collaborates
  • Drives Results
  • Cultivates Innovation
  • Courage
  • Consultative Perspective
  • Manages Complexity
  • Strategic Mindset
  • Technical Development
  • Travel up to 80%

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquis[email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
More Jobs at ServiceNow52 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
Chicago
Developer
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Operations
new
Chicago
Project Mgmt
new
Remote
Project Mgmt
new
Chicago
Sales
new
Remote
Project Mgmt
new
Remote
Product
new
Chicago
Design + UX
new
Chicago
Developer
new
Remote
Developer
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Content
new
Remote
Developer
new
Remote
Project Mgmt
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs