If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

Motorola Solutions is a world leader in the field of mission critical communications systems with an impressive heritage of technological innovations and a global base of installed systems. The Software & Services group builds on this to create leading end-to-end mission critical operations for Government & Public Safety Communications customers. This position with our local NYC team is focused on Next Generation 9-1-1 Solutions. Our VESTA® Router Service provides 9-1-1 Authorities the cornerstone to their NG9-1-1 transitions in a way that fits their resources, budgets and timelines. Our VESTA® Call Handling solutions connect citizens to the help they need when they need it. Our commitment to standards and our flexibility, transparency and geospatial routing infrastructure for regional or statewide deployments add up to a sound investment with new capabilities to safeguard citizens.

Scope of Responsibilities/Expectations:

Our Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer.

The Software & Service Implementation team comprises Project Management, System Engineering, Field Engineers and Operational Support personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems.

This Systems Engineer position will take responsibility for technical aspects of all assigned projects from deployment through operations.

You will:

• Work with customers and vendors to plan and perform integrations into Network Operations Center (NOC) monitoring systems.

• Create event handling rules for Data Center infrastructure.

• Automate event handling using various monitoring tools (Sciencelogic, Bladelogic, Elastic, etc.).

• Develop application specific performance monitoring.

• Represent Motorola Solutions Inc. as the technical expert for our private cloud solutions deployed within the customer’s data centers.

• Work alongside our customers in a mission critical, life-safety environment, supporting 911 operations in NYC - 24/7/365.

• Provide technical expertise for the resolution of complex problems. This could involve in depth analysis including the use of sophisticated analysis tools.

• Define, specify and/or recommend test tools and scripts necessary to accomplish integration and test activities. 

• Provide Estimates of Effort for all integration engineering activities.

• Function within an ITIL framework.

• Strive to exceed customer expectations.

Success in this role is highly dependent upon the ability to proactively learn the intricacies of the solution and work collaboratively. Successful candidates will take ownership of activities on the system and see them through to resolution.

You are:

• Curious and self-motivated to learn and develop new skills.

• Meticulous.

• Invigorated by solving complex problems.

• Comfortable working as part of a team.

• Cool under pressure.

You have:

• Detailed knowledge of network management protocols (SNMPv3, ICMP, NetFlow).

• Experience with monitoring and logging tools and platforms (Nagios, Elastic, Science Logic, BMC Bladelogic).

• Working knowledge of VMware, Windows, Linux, and container solutions (VCD, NSX-t, ProxMox).

• Experience supporting complex end-to-end network solutions in a Mission Critical environment.

• Knowledge of communication protocols, client server architectures, computer networking technologies, network security solutions, and software integration.

• The ability to quickly gain a deep technical understanding of new topics/technologies.

• Proven track record of exhibiting strong judgement and adherence to ethical standards.

• Strong problem solving skills, analytical abilities and ability to deliver high performance.

You get extra points if you have:

• Experience automating tests using Robot Framework.

• Experience with HPe, Cisco, Nimble, Metaswitch, Aruba, Arbor and Netscout hardware.

• Experience deploying or operating 911 infrastructure.

• RESTful API experience.

• The definition of idempotent.

Some travel (

**Must be able to obtain background clearance as required by government customer**

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by December 8, 2021. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Basic Requirements

• 5+ years of systems engineering or data center engineering or designing, building and maintaining large-scale private cloud environments

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.