Sr. Tech Ops Engineer, Cloud Operations at FOURKITES

| Chicago
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When you join an organization like FourKites, you are getting the opportunity to be part of one of the country’s fastest growing startups that is reshaping the logistics industry, and was identified as one of Forbes’ “Next billion dollar startups - 2019”. FourKites is paving the way not only as a disruptor in the space but also a great place to work!

FourKites is looking for an experienced and driven Sr Tech Ops Engineer, Cloud Ops with previous experience in maintaining a SAAS platform. In this role, you will be primarily responsible for the uptime of our products & platform. You will be troubleshooting and identifying the root cause of issues, in case of any down time. The ideal candidate needs to have strong hands-on experience in production support & integrations.

About the team:

Our product and engineering teams are dedicated to providing the industry’s best-in-class end to end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it!

Responsibilities:

  • Become an SME in application support including the associated code and assist the team to resolve complex issues including bug fixes.
  • Drive incident, problem management and root cause analysis within the defined SLAs.
  • Develop, monitor and respond to all alerts for production systems. 
  • Develop troubleshooting documentation for production support resources.
  • Ability to work independently to resolve technical & infrastructure issues reported by customers and internal teams.
  • Provide world class 24x7 support, including on call rotation, extensive troubleshooting tasks, with responsibilities covering multiple product lines.
  • Work with customer support teams on sales, implementation, customer support & on-boarding tasks.
  • Create documentation on application workflow, common troubleshooting, debugging steps, best practices and deliver training to other engineers in the team.
  • Partner with development teams to resolve complex issues.

Qualifications

  • Programming experience in Ruby on Rails, GoLang or Java is a plus.
  • AWS/Azure or any cloud infrastructure working experience.
  • Good knowledge on unified log management systems like log entries, log stash, sumo logic & grey log.
  • Experience in “follow-the-sun” support model.
  • Mentor, coach and assist juniors in the team, be a role model.

Preferred Qualifications

  • 4 to 6 years of experience in development/production support experience.
  • Strong working experience in New Relic, Signal FX, Data Dog & Cloud Watch
  • Experience in creating/supporting Restful APIs
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Self-motivated, independent, and high-performance individual, with ability to learn new technologies and become productive extremely fast.
  • Experience participating in 24x7 on-call rotations.
  • Willingness to work in different shift timings.

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

What are some social events your company does?

I'm part of our Hype Squad that helps plan company events, including happy hours, summer and winter parties, co-ed sports teams, DNI groups, and volunteering in the community to name a few. Anyone can join, and it's fun being a part of strengthening a positive and engaging culture.

Mackenzie

Talent Acquisition Specialist

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits, have a bias for promoting within, and an array of fun office perks, snacks, happy hours, team events, and company outings.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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