Sr. Tech Ops Engineer, Cloud Operations

| Chicago | Hybrid
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When you join an organization like FourKites, you are getting the opportunity to be part of one of the country’s fastest growing startups that is reshaping the logistics industry, and was identified as one of Forbes’ “Next billion dollar startups - 2019”. FourKites is paving the way not only as a disruptor in the space but also a great place to work!

FourKites is looking for an experienced and driven Sr Tech Ops Engineer, Cloud Ops with previous experience in maintaining a SAAS platform. In this role, you will be primarily responsible for the uptime of our products & platform. You will be troubleshooting and identifying the root cause of issues, in case of any down time. The ideal candidate needs to have strong hands-on experience in production support & integrations.

About the team:

Our product and engineering teams are dedicated to providing the industry’s best-in-class end to end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it!

Responsibilities:

  • Become an SME in application support including the associated code and assist the team to resolve complex issues including bug fixes.
  • Drive incident, problem management and root cause analysis within the defined SLAs.
  • Develop, monitor and respond to all alerts for production systems. 
  • Develop troubleshooting documentation for production support resources.
  • Ability to work independently to resolve technical & infrastructure issues reported by customers and internal teams.
  • Provide world class 24x7 support, including on call rotation, extensive troubleshooting tasks, with responsibilities covering multiple product lines.
  • Work with customer support teams on sales, implementation, customer support & on-boarding tasks.
  • Create documentation on application workflow, common troubleshooting, debugging steps, best practices and deliver training to other engineers in the team.
  • Partner with development teams to resolve complex issues.

Qualifications

  • Programming experience in Ruby on Rails, GoLang or Java is a plus.
  • AWS/Azure or any cloud infrastructure working experience.
  • Good knowledge on unified log management systems like log entries, log stash, sumo logic & grey log.
  • Experience in “follow-the-sun” support model.
  • Mentor, coach and assist juniors in the team, be a role model.

Preferred Qualifications

  • 4 to 6 years of experience in development/production support experience.
  • Strong working experience in New Relic, Signal FX, Data Dog & Cloud Watch
  • Experience in creating/supporting Restful APIs
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Self-motivated, independent, and high-performance individual, with ability to learn new technologies and become productive extremely fast.
  • Experience participating in 24x7 on-call rotations.
  • Willingness to work in different shift timings.

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AzureFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

110 North Upper Wacker Drive, Chicago, IL 60606

An Insider's view of FourKites

How does your team reward individual success?

We find that getting to know what motivates a team member allows us to give more valuable and appreciated rewards and recognition. It could be a team meeting shout out for a job well done, a gift card through our wish list program, an exciting new project that allows the employee to work with new teams or departments or even a spot bonus.

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

I had the privilege of being involved in the development of Appointment Manager and providing feedback when it was just a "simple" calendar designed to assist our customers in organizing appointments based on real-time ETAs. The utilization of this tool yields significant time savings, making it an undeniable favorite of mine.

Kayla

Customer Enablement Manager

How has your career grown since starting at the company?

From day one, I have been encouraged to explore my professional interests. I had only been an individual contributor in previous roles but was interested in people management – here, I have had the opportunity to grow into a manager role and the company has sponsored my participation in leadership programs to support my professional development.

Helen

Manager of Professional Services

How do you empower your team to be more creative?

The design team goes beyond being creative. We are strategic thinkers who execute scalable and sustainable product user experiences for our customers. Empathy is at the core of our design and more importantly, the entire FourKites company. I always encourage my team to think through our customer's lens in order to be the most impactful.

James

VP of Global User Experience

What are FourKites Perks + Benefits

FourKites Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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