What you get to do in this role:

• You will be required to assess Business Problems, Technical problems, and come up with best fit solution, develop the solution and deploy the solution across enterprise.
• You will be required to work with IT Operations team and deliver these solutions at scale and deploy this for multiple teams.

Opportunity

• You will find ways to remediate outages or enhance performance on the ServiceNow platform
• You will get to utilize tools like BigData, Splunk, Elk, and others to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization to devise self-detect and self-healing solutions.
• You will use database optimization skills to tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries.  
• You will review Javascript and Java application code to fix performance concerns and help define best performing code practices for developers.
• You will work and coordinate between different internal teams (Development, Quality Engineers, Platform, Business Units, Load test team) to reproduce performance issues and find root cause analysis.

Required Skills: 

1. A good performance engineer for ServiceNow should have good development skills in Java and Python to quickly identify performance issues. Hands-on experience with full stack and Java in particular will help to quickly identify the bottlenecks with JVMs, GC, memory leaks, code change recommendations etc.
2. The candidate should have the basics of web development technologies. The development stack includes HTML5, JavaScript, CSS and languages for client-side performance testing, SQL and database query tools for any database optimization techniques.
3. Hands-on experience with LoadRunner, Apache JMeter, Neoload, MS VSTS and RPT is a must
4. Ability to communicate at both technical and business levels is crucial for ensuring that an appropriate investment in performance optimization is made
5. Good experience in analyzing system architectures using shared resources, CPU, memory, storage, networks and be able to understand/articulate the production and test environments running containers, cloud, virtualization and configuration management
6. Be able to conduct tests by identifying goals, key requirements, scalability, capacity and reliability
7. Very good at interpreting performance test results using consistent measurements and metrics, identify bottlenecks, read results and interpret graphs, and be able to explain the relationship between queues and sub-systems
8. Be able to understand user behavior and scenarios during peak and off-peak times
9. Thorough with SQL commands to identify and analyze the underlying performance bottlenecks around databases
10. Understand the workloads – e.g.: how to log file analysis, run queries and monitor production

Preferred Skills:

1. Experience on the developer tools on browsers like YSlow, Webpagetest and Pagespeed for client-side performance testing is a good start in troubleshooting techniques
2. Work experience with APM tools like AppDynamics, NewRelic, Dynatrace, Splunk etc. is a huge plus
3. Understanding and experience with F5/AVI load balancers is critical

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.