Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The DevOps Leader will help to revolutionize ServiceNow’s internal delivery process for its business users and developers. We are in need of a candidate to develop and lead DevOps strategy to enable high-tech workforces. To drive and adopt latest DevOps products and features from ServiceNow platform. To develop internal tools to improvement productivity, quality, velocity for platform users. Requires depth and/or breadth of platform expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Opportunity to build and lead a team of architect, analyst, and developers.

This is an exceptional opportunity to transform the way a company works, create the vision and deliver on how to make work, work better for our employees.
What you get to do in this role:

• Leads process change for IT software delivery, involves team of deployment, QA and configuration management, release management, technical cutover, environments management and infrastructure automation. 
• Applies DevOps thinking - i.e. brings development and IT Ops processes, people and tools closer together - in order to increase the speed, efficiency and quality with which we deliver technical solutions to our business.
• Architects a Deployment Pipeline; the set of technical and business assurance activities that support the transition of application services from development through to production.
• Defines and executes a balanced management methodology that is capable of organizing a diverse collection of technical activities into a coherent workstream.
• Liaises with development, QA, release and admin teams, IT service groups and 3rd parties to encourage process transparency, mutually-beneficial design and delivery practices, and a clear view of roles and responsibilities across the Deployment Pipeline.
• Provides DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
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Qualifications

• Previous architecture or technical team lead experience, preferably fulfilling in ServiceNow application delivery environments.
• Experience in DevOps tools such as Git, Jenkins, Visual Studio, Auto testing framework, ServiceNow Agile 2 and PPM, Test Management suite.
• A solid technical background, with at least 7 years’ experience in implementation work;
• A thorough grasp of agile and lean delivery concepts and methodologies, and a history of successfully applying this knowledge to manage medium sized technical teams 
• A good understanding of how software delivery is typically organized and the role that it plays within a large company
• Strong general knowledge of what might be referred to as the "DevOps toolkit": continuous integration platforms, infrastructure-as-code frameworks, application release automation tools, IaaS and PaaS technologies etc.
• Strong organizational skills, with the ability to work independently as well in a highly collaborative, team-based environment
• Strong written and verbal communication and presentation skills
• 12+ years of experience in Application Development with 7+ years in ServiceNow platform, familiar with enterprise Java development or infrastructure automation.
• Has experience delivering critical products or mission-critical services in a leadership role in either IT or development. Has a proven record of having overcome crises and difficult situations. 
• Knowledge of the overall business operating models and underlying technical architecture.
• Demonstrated track record of delivering business outcomes leveraging technology
• Excellent written, presentation and communication skills

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.