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Studio Solution Developer -West

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Company Description
Work matters
It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
People matter
Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team
As we continue to expand our Workflow Design Studio, we seek a seasoned full-stack Developer who loves co-creating directly with customers. The goal of the Workflow Design Studio is to reimagine customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work directly with our customers during the pre-sales process to co-create innovative solutions. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success. Successful innovations rely on achieving a balance between feasibility, viability, and desirability while considering the real needs and desires of people and their jobs to be done.
The Role
Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment and are a self-motivated partner, leader, and hands-on maker. You enjoy a highly collaborative cross-functional team environment, working across a variety of industries, and can synthesize diverse perspectives into great experiences.
Responsibilities Include:

  • Co-delivering design thinking led workshops with customers (participants range from end-users to C-level) and account teams
  • Exceptional communication skills articulating and logically communicating concepts with technical and non-technical audiences
  • Transform co-created future state designs into a working prototype, then enhance and refine through validation of with customers.
  • Identify and develop prototypes with a "reusability" mindset
  • Synthesize, create, and publish engagement solution stories and artifacts to share with the broader community and the product teams
  • Hands-on experience developing native mobile and responsive web solutions
  • The drive to continually self-educate on ServiceNow capabilities
  • Travel up to 40% of the year to on-site customer engagements (ramping up slowly in mid/late 2022)


Job Description
The Role
Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment and are a self-motivated partner, leader, and hands-on maker. You enjoy a highly collaborative cross-functional team environment, working across a variety of industries, and can synthesize diverse perspectives into great experiences.
Responsibilities Include:

  • Co-delivering design thinking led workshops with customers (participants range from end-users to C-level) and account teams
  • Exceptional communication skills articulating and logically communicating concepts with technical and non-technical audiences
  • Transform co-created future state designs into a working prototype, then enhance and refine through validation of with customers.
  • Identify and develop prototypes with a "reusability" mindset
  • Synthesize, create, and publish engagement solution stories and artifacts to share with the broader community and the product teams
  • Hands-on experience developing native mobile and responsive web solutions
  • The drive to continually self-educate on ServiceNow capabilities
  • Travel up to 40% of the year to on-site customer engagements (ramping up slowly in mid/late 2022)


Qualifications
Relevant Experience and Mindset:

  • Confident, collaborative, and flexible as a member and discipline leader in a cross-functional delivery squad where teamwork is imperative to drive better customer outcomes
  • 5+ years of Full-Stack Development Experience
  • 3+ years of ServiceNow Development Experience
  • Fluency in languages: HTML, CSS, and JavaScript
  • Experience with modern component-based frameworks, i.e., Angular, AngularJS, Vue.js or React
  • Comfort and ease in customer-facing meetings and workshops (contributing and planning sessions, co-facilitating)
  • Ability to work collaboratively, independently, and as a motivated self-starter
  • Familiarity with collaboration, design, and prototyping tools such as Miro, Sketch, inVision, and Figma
  • Understanding native mobile, web application, and responsive web design experience
  • An endless supply of passion and curiosity in developing, making and problem-solving


Nice to haves:

  • ServiceNow Development Experience with Portal and Flow Designer
  • Integrating with 3rd Party Systems (Microsoft, SalesForce, and smaller applications)
  • Developing in tandem with Figma and Figma libraries
  • Co-creating in or with enterprise customers
  • Experience working on consumer digital products
  • Curiosity or experience in Human-Centered Design, Lean UX, or Growth Hacking
  • Additional full-stack languages


What we will need to see before or during your interview:

  • Portfolio of work examples
  • A development test/code review


#LI-Remote
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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