Systems Engineer

| Chicago

Overview

The Systems Engineer is the primary technical resource supporting the pre-sales team. The SE builds, supports and maintains all demonstration systems as a shared resource used by the pre-sales team, partners, and other groups within the company. The SE serves as the primary technical point of contact for all demo system issues, escalations and resolutions. The SE is also responsible for drafting and updating current demo scripts, creating and updating demo recordings, and ensuring effective communication and delivery of all such supporting materials. Although not primarily a customer-facing position, the SE will also assist in first-pass responses to RFPs/RFIs, will attend trade shows and industry events as the onsite technical resource, and will perform some product demonstrations and assist in technical discussions for select customer engagements.

Responsibilities

  • Build, integrate, update, maintain and troubleshoot all demonstration systems
  • Work with Product Management to ensure effective deployment of all required software builds
  • Be “on-call” to quickly support field sales demo issues, answer questions, etc.
  • Perform after-hours updates to the demo system during non-work hours
  • Create effective demo scripts using tools such as Microsoft Office, Adobe, etc.
  • Create effective demo recordings using tools such as iMovie, Camtasia, etc.
  • Travel for select industry tradeshows and company/partner events as needed
  • Utilize automated system to conduct first-pass responses to RFIs/RFPs and security questionnaires

Requirements

  • 1-3+ years relevant experience in IT field or relevant university coursework
  • Solid technical skills and a passion for learning new technology and ways to apply it
  • Excellent troubleshooting skills
  • Excellent written and verbal communication skills
  • Good working knowledge of cloud platforms such as Microsoft Azure and Amazon AWS
  • Experience with virtualization technologies such as Virtual Box, VMWare, Amazon Workspaces
  • Good working knowledge of virtual IP networking technologies and security protocols (HTTPS, SSL)
  • Experience with Windows Server and SQL Server, with demonstrable SQL query experience
  • Experience with Microsoft Office 365 administration a plus
  • Experience with Linux and SAML-based SSO technologies a plus
  • Experience with scripting (Python, Javascript, etc.) a plus
  • A B.S. in Computer Science or a related field is strongly preferred
  • Availability for after-hours/weekend duties and limited travel

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Learn more at: www.imanage.com 

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    Technology we use

    • Engineering
      • C#Languages
      • C++Languages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • ScalaLanguages
      • SqlLanguages
      • AngularJSFrameworks
      • HadoopFrameworks
      • Node.jsFrameworks
      • SparkFrameworks
      • SpringFrameworks
      • CassandraDatabases
      • HBaseDatabases
      • HiveDatabases
      • Maria DBDatabases
      • Microsoft SQL ServerDatabases
      • MongoDBDatabases

    Location

    Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

    What are iManage Perks + Benefits

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Performance Bonus
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Company Outings
    Game Room
    iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
    Some Meals Provided
    Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
    Happy Hours
    Professional Development Benefits
    Job Training & Conferences
    Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
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