Technical Solutions Engineer

| Remote
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The core mission of the Technical Solutions Engineer is to help our enterprise consumer partners be successful when integrating with our technology platform, which consists of APIs, SDKs, Javascript widgets, data feeds, and more. You will serve as the front line of success in partner adoption of our technology.
#LI-Remote

What you'll do

  • Support partners by monitoring and responding to incoming questions sent via email and any externally shared partner Slack channels
  • Leverage a variety of scripting languages (e.g. Ruby, Python, JavaScript, Bash) to help partners most effectively leverage Arrive APIs and platform offerings (ex: JavaScript widget)
  • Update API documentation and technical guides as new information and understanding materializes
  • Document feedback and desired capabilities from partners to communicate potential enhancements and new features to product management and engineering leads

What you bring

  • Have 1-2 years of software development experience or significant experience building web or mobile apps 
  • Understand how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written. General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts.
  • Enjoy writing in a clear and quick manner
  • Are comfortable working with a great deal of autonomy and limited supervision
  • Like interacting with new people, sometimes chatting live with many at the same time
  • Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team
  • Feel comfortable talking about technical concepts, and would be comfortable explaining how Arrive works to both technical and non-technical audiences
  • Love constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
  • Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues

Who you'll be working with

  • Our engineering team is 50 strong. As a member of the web team, you will be working with engineers and product managers from the Core, iOS, Android, Recommendations Engine, and parking operating system teams. Your work will be both to support our core systems, as well as the new product development efforts of our web and mobile products.

The bulk of your time will be spent supporting partners during the week, but you may need to assist on some weekends. This work can very easily be done from home, and we are very supportive of working arrangements that allow for family care and other needs to be met.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience.

James Lewis

VP, People

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

President

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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