Technical Support Engineer
Sorry, this job was removed at 1:46 p.m. (CST) on Thursday, July 16, 2020
By clicking Apply Now you agree to share your profile information with the hiring company.
Technical Support Engineer
Summary:
The Technical Support Engineer is responsible for creating great relationships with customers of Supernova’s security-based lending SaaS platform. You will be a key representative of our company, helping shape and define users' experience with technical support and our SaaS products.
Responsibilities:
- Work directly with customer to provide technical support
- Provide high touch client service experience
- Transform customer feedback into actionable product improvements and collaborate with development and product teams to implement
- Lead the development of best practices and documentation of internal processes
Desired qualifications:
- B.S. in Computer Science, Software Engineering, or an equivalent discipline
- 1-2 years technical support experience
- Excellent written/verbal communication
Read Full Job Description