Unified Communications Engineer at PHMG

| Chicago
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Unified Communications Engineer

Magnificent Mile, Chicago

$45-50K OTE

2018 Glassdoor Top 10 Work Culture and Leadership

2018 Chicago 'Best and Brightest Companies to Work For’

PHMG is the world's leading audio branding agency, uniting copy, voice and music to create inspiring productions for the likes of Audi, Adidas and Coca-Cola. Following our successful first year in Chicago, we’re in continuous hyper-growth mode – and are currently one of Chicago's fastest growing media companies. As we approach our 20th anniversary as a business, we’re launching our additional floor in our North American headquarters based centrally in Chicago next to the new flagship Apple store on North Michigan Avenue.

Your role as a Unified Communications (UC) Engineer will involve launching a brand new service to PHMG. You will play a vital role in enhancing the delivery of our world-class audio branding service while working alongside the sales, on-boarding and technical delivery teams. You’ll provide expert advice on how best to adapt client and prospect caller experiences to maximize audio branding touchpoints – designing and developing effective call flow solutions that are fit for business purpose.

Responsibilities of Unified Communications Engineer:

  • Provide technical expertise to support the sales, on-boarding and technical delivery teams.
  • Increase audio branding touchpoints within client and prospect systems
  • Understand customer requirements and translate them into effective call flow design – while ensuring telephony solutions remain fit for business purposes.
  • Provide hands-on support in configuration of Cloud Unified Communications platforms and smaller implementation tasks.
  • Leading your own projects to ensure the effective delivery of ongoing solutions.
  • Enhance the ability of client –facing teams by improving their knowledge and understanding of technical solutions.
  • International travel to visit clients or PHMG offices, as and when required.

We'd love to hear from you if:

  • Up-to-date knowledge and expertise in consultancy and configuration of a wide range of communication platforms, including UC Cloud and hosted/on-premise VOIP.
  • A minimum of 3 years hands-on experience in unified communications technologies, with a focus on creating new client solutions, troubleshooting and support.
  • Wider technical knowledge of voice and data delivery technologies, i.e. LAN/WAN/SIP, switching and routing or any CISCO voice and collaboration related certifications.
  • Expect communication skills to liaise with staff and clients alike. You’ll have the unique abilities to effectively translate complex concepts, and deliver the world-class service we pride ourselves on.

Perks of working at PHMG:

  • Comprehensive induction with ongoing training
  • Launching a Branding New worldwide service
  • 18 days PTO plus 7 federal holidays
  • 2 paid volunteer days
  • Medical, dental, vision and life insurance
  • 401K with company matching
  • Ventra Transit Benefit program to save you up to 40% on your commuting
  • Lucrative incentives and bonuses including trips to the UK and tip tech prizes
  • Business Professional Environment
  • Branded sales tools and equipment
  • Fundraising initiatives for local Chicago based charities through the PHMG Foundation
  • Exciting social scene and lively atmosphere
  • Dynamic offices with spectacular views of lake Michigan
  • Onsite bar with pool and ping pong tables
  • President’s Club dinners every month at Chicago’s best restaurants
  • Early finish incentives with half-day off on the day after your birthday
  • Free gym membership after 3 months of employment

Company profile:

PHMG is the world’s leading audio branding agency, working with 32,000 clients in 39 countries across the globe – including the likes of Audi, Adidas, Coca-Cola and Samsung. We are expanding across North America to increase our 80% share of the market and were named 2018 Chicago Winner for the ‘Best and Brightest Companies to Work For Program’ alongside: Verizon, Starcom, Sears and LaSalle Network.

Blending an exclusive Brand-Sound-Track™, creative copy and world-class voice artistry, we develop audio brands that represent the distinct identity of each individual client, with each element entrusted to the industry’s finest writing, composition and voiceover talent. These inspiring productions replace the beeps or silence traditionally heard on-hold, connecting with a captive audience to engage listeners, encourage inquiries and create the most professional company image in this vital channel for consumer communication. As a proud member of the ICS, PHMG is committed to delivering world class customer service – and has earned an outstanding overall client satisfaction rate of 98.5%.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InDesignDesign
    • PhotoshopDesign
    • WordpressCMS
    • Microsoft DynamicsCRM
    • LinkedIn Sales ProfessionalLead Gen

Location

Right next to the Apple Store, PHMG’s 25th and 28th floor offices boast spectacular views of Lake Michigan and the metropolis of Downtown Chicago.

An Insider's view of PHMG

What’s the vibe like in the office?

PHMG promotes a great company culture, and that’s reflected in the internal relationships you develop. Professionally, it’s awesome to work in an environment that supports and motivates – and personally, the friendships make happy hours on Fridays even better.

Lindsey

Audio Brand Consultant

What projects are you most excited about?

I’m not just recruiting top talent here at PHMG, but building a culture with a winning mentality that rewards hard work. Seeing the team double in size, and knowing I played a part in that, is an amazing feeling.

Toni

Senior Talent Acquisition Executive

How does the company support your career growth?

PHMG allows me to focus on closing deals so I am truly able to be my best, maximize my earnings and progress in my career. The leadership stands on the front line with you to help you deliver world-class results – and brings out the best in their sales professionals.

Michael

Business Development Manager

How do you empower your team to be more creative?

At PHMG, we’re lucky to offer an inherently creative product which can’t fail to inspire. The ingenuity of our copywriters, composers and producers is felt by staff across the company, influencing them to create in every aspect of their role.

Ben

Director of Music and Voice

How do you collaborate with other teams in the company?

PHMG is unlike any organization I’ve ever experienced – you’re not only a team member, you’re family. All parts of this company collaborate for the good of our company and our clients, and it’s great to see how everyone works together.

Eric

Business Development Manager

What are PHMG Perks + Benefits

PHMG Benefits Overview

It’s the people that make PHMG – so it’s only right that we give them something back. Split across five distinct categories of Finance, Health & Wellbeing, Lifestyle, CSR and Special Moments, our vast portfolio of PH Perks rewards staff with benefits that are more than just freebies – they make a valuable difference to their working life.

Culture
Volunteer in local community
We’re proud to volunteer with SOS Children’s Villages – helping out at their graduation days, and inviting their young people to our office as part of our shadowing program.
Partners with Nonprofits
Our dedicated charitable initiative – the PHMG Foundation – raises vital funds for worthy causes across the globe, as chosen by our staff.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
As part of PHMG’s harassment training, we’ll be including an unconscious bias portion designed to help adjust patterns of thinking and eliminate biases – even those we’re unaware of.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
We provide both short and long-term disability insurance to support for those who are disabled, or have become disabled – ensuring they have the finances necessary should they be unable to work.
Dental Benefits
We offer two PPO dental plans designed to keep staff smiling all year round.
Vision Benefits
Through Principal, we offer a vision plan to every employee, ensuring they get the eye-care they need, as and when they need it.
Health Insurance Benefits
We’re proud to offer the choice of four different health plans from the BCBS, with an option to suit each individual needs – with the majority of the monthly premium costs covered by PHMG.
Life Insurance
PHMG offers life insurance to each and every employee. The coverage is equal to the employee’s annual earnings, allowing their families to continue living the same quality of life, whatever happens.
Wellness Programs
Onsite Gym
Team workouts
There are many ways PHMG helps take care of employees’ physical wellbeing – and our fitness initiatives include in-office yoga and a range of sports teams to suit all interests.
Retirement & Stock Options Benefits
401(K)
All PHMG employees are automatically enrolled into a 401k, helping them save for their future.
401(K) Matching
PHMG provides employees with a 401(k) matching plan. We match 1% of contributions up to 1% of an employee's annual gross pay.
Company Equity
Performance Bonus
Top performers across every department are rewarded at PHMG, earning cash bonuses, luxury nights out, trips to exciting destinations and even Rolex watches.
Match charitable contributions
Every year, we work to a fundraising target. If we reach this figure, it’s matched by the company – allowing us to make a huge difference to our chosen charities.
Child Care & Parental Leave Benefits
Generous Parental Leave
We want to make sure you never miss those special moments, so our staff enjoy additional time off for their child’s first day of school and holiday play.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
At PHMG you're given 18-20 days PTO and up to 7 federal holidays.
Paid Volunteer Time
All staff are entitled to take two volunteer days to support causes they’re passionate about, beyond their 18 - 20 days PTO and up to 7 federal holidays.
Paid Holidays
Paid Sick Days
Nobody should suffer financial penalty simply because they’re unwell – so any sick days are included in annual PTO allowance for all our employees.
Perks & Discounts
Beer on Tap
Commuter Benefits
We help our staff save on travel with Ventra Transit Benefits, Water Taxi discounts and half-price Divvy bike rental.
Company Outings
Every month, our top performers dine out at the finest restaurants as part of our exclusive President’s Club. And twice a year, the whole company unites at our holiday events.
Free Daily Meals
PHMG staff start the day right with our Breakfast Club, enjoying a selection of free cereals every day.
Game Room
Our dynamic breakout spaces are filled with ping pong, foosball and pool tables, giving competitive staff a chance to go head-to-head.
Stocked Kitchen
There’s always a treat to be found in the PHMG kitchen with unlimited tea and coffee, soda, energy drinks, and snacks – along with ice cream Fridays in the summer.
Some Meals Provided
New starters enjoy lunch on us – and our top performers are rewarded with winners’ dinners on Mondays.
Happy Hours
Cheers: Happy Hour takes place regularly at PHMG – when drinks at the office are followed by team nights out at the host of bars on the doorstep of our Downtown Chicago office.
Parking
For ultimate convenience, on-site parking is available, right underneath the office on 401 N. Michigan.
Recreational Clubs
Joining PHMG means you’re part of a team in more ways than one. Our softball, kickball, soccer and volleyball teams play throughout the year in leagues across the city.
Relocation Assistance
PHMG offers relocation assistance, including home finding, temporary housing, moving costs and travel expenses reimbursement for certain roles.
Fitness Subsidies
Free gym membership is given to all our staff, either in the on-site fitness center at our Chicago office, or for our on-the-road employees, subsidized at a gym of their choice.
Professional Development Benefits
Job Training & Conferences
Continuous improvement is a huge part of PHMG. We provide comprehensive solutions, training programs and a specialist Sales Academy – with departmental specific conferences to reward progress.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

PHMG values employee recognition through our career development program and quarterly awards conferences. We also encourage team collaboration at charity events via the PHMG Foundation including skydiving, Santa Dash, Warrior Dash, and other team events.

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