If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
The Upgrade Operations (UO) department specializes in performing software and hardware upgrades on live customer systems. The UO department focus is on minimizing the customer's downtime during software upgrades in order to optimize their upgrade experience during the moments that matter.
Job Description

Upgrade Field Engineering Manager is responsible for the delivery of the Services ASTRO SUA business for the assigned Territory. This individual will manage up to 15 direct MSI badged upgrade engineers as part of the technical delivery team. They will also be responsible for the technical oversight and management of Motorola Service Shops performing upgrade tasks. This individual will be accountable for the upgrade implementation, sustainment, and management of all mission critical customer communications system SUA contracts. Success is measured in terms of overall customer satisfaction, on schedule delivery of the upgrade, team utilization and cost containment to set budgets.

Skills Required:

• Experience/knowledge in radio communication systems
• Experience managing technical personnel. Engineers, Technicians, MSS.
• Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
• Experience directly working with end-user customers is desirable
• Excellent communications skills and the ability to present complex topics to nontechnical audiences.
• Self motivated and able to maintain focus in a pressured environment

Basic Requirements

• Bachelor's Degree in Engineering, Computer Science, Networking, IT, Cyber Security or Information Systems

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.