Overview of the Billing Coordinator

The Billing Coordinator is responsible for managing the billing/invoicing for one of our Client's and to manage the Client's Billing system as it coincides with the invoicing process.

Billing Coordinator's Role and Responsibilities

• Performs random quality checks on tasks performed by Billing Specialists and reports findings to Team Leads.
• Perform daily and weekly Client Batch audits and reviews.
• Assist in escalated Affiliate calls about services and billing expectations and/or call campaigns.
• Meets billing operational standards by applying billing information to customer-service standards, problem solving and identifying billing system improvements.
• May serve as a backup for client implementation calls
• Manage vendor invoice rejection volumes and timelines.
• Manage and oversee credit card reconciliations and escalations
• Monitor credit work order requests in the ONE system.
• Monitor aging items to include confirmations and preventative maintenance (PMs) items.
• Complete reports and projects, as assigned, in a timely manner.
• Manage Helpdesk request tickets to ensure timely response time.
• Guide employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines. Assists in New Hire training initiatives.
• Manages all new client information as it will relate to current billing processes, the maintenance of all billing documentation and applicable IT billing matrices that may be associated with the new client.
• Enter billing invoices into company databases as needed.
• Maintain customer confidence and protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results.
• Foster a positive team environment

 Qualifications and Education Requirements of the Billing Coordinator

• Bachelor’s degree.
• 3+ years of related experience.
• Knowledge of word processing, database maintenance and a working knowledge of MS Excel.
• Must be detail oriented.
• Excellent verbal and written communication skills.
• Previous billing experience or management experience is a plus.
• Knowledge of SMS Assist client billing guidelines.

 Preferred Skills of the Billing Coordinator

Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven.

Additional Notes

Please note this job description for the Billing Specialist is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE)