Education and Development Specialist (Remote Optional) at Centro

| Chicago
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WHO WE ARE 
Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands including Priceline, Sprint, RVA Media Group, and The Basement agency. 
Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 
We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 
Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). This position and all of our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two.
ABOUT THE TEAM
Centro's Talent and Development (T&D) team works to make our organization an engaging, inclusive home for Centrons to develop their careers and create positive change in the ad tech industry. T&D is made up of four collaborative teams: Talent Acquisition (recruits top talent for Centro), Talent Operations (provides benefits, payroll, perks, and a system support for Centro), Education and Development (leads training and education for Centro employees), and Talent Partners (heads up professional development, management resources, and employee relations).
Collectively, T&D is determined to bring the Centro Manifesto and guiding principles to life through our culture and practices. This team cultivates Raving Fans by constantly ideating on how to ensure every current and prospective employee receives the best experience possible.
WAYS YOU'LL CONTRIBUTE
You will be primarily responsible for the development and execution of innovative education programs that empower our Services team to become the best in the industry. Our Services team is a large cross functional team made up of digital media planners & buyers (including programmatic), analytics, and campaign operations. You will also contribute by:

  • Acting as a Primary Services Trainer, responsible for developing and managing the strategy, execution, and delivery of all Services training programs to help facilitate the maximum effectiveness of the Media Services organization 
  • Prioritizing training efforts to align with the team’s business goals & deliverables
  • Leading the selection of appropriate instructional methods and procedures for each unique situation, for example: self-directed learning, eLearning, webinar, in-person, gamification, bite-sized learning, etc. 
  • Partnering with various department leaders, internal and external subject matter experts, and the Product team to provide outstanding and ongoing Basis education for the Services team. Deeply understanding how Basis is utilized internally to manage Centro’s clients
  • Collaborating and partnering with other Revenue Enablement team members to ensure Sales, Services, and Basis Customer Experience training goals and objectives are aligned 
  • Proactively identifying the learning objectives and needs for onboarding new Services team members across a variety of skill sets and job duties 
  • Monitoring, analyzing, and evaluating the effectiveness of all training initiatives
  • Developing and maintaining training materials and related documentation 

WHAT YOU BRING TO THE TABLE

  • Previous experience providing training or educational experiences to internal or external teams 
  • Strong virtual and front-of-room facilitation skills 
  • Strong knowledge of the ad tech space OR Strong knowledge of Basis Platform
  • Proficiency in leading discovery conversations, able to identify the learning opportunity for an identified group and build behavior-based learning objectives and learning experiences 
  • Experience building and executing a variety of learning engagement types (in-person, webinar, eLearning, bite-sized learning, etc.) 
  • Ability to work independently as well as collaboratively
  • Strong analytical, communication and interpersonal skills
  • The ability to stay highly organized, optimistic, and coachable through quickly changing situations
  • Ability to travel

BONUS POINTS

  • 2-4+ years in corporate Learning + Development or Education + Development type role or equivalent 
  • Proficient knowledge of the Articulate or Captivate suite of eLearning tools 
  • Proficient knowledge of PowerPoint + the Microsoft Office suite of tools 
  • Proficient knowledge of Zoom, Microsoft Teams, or Google Hangouts 
  • Experience working in an LMS 
  • Experience in Sales, Marketing, Digital Advertising, or Customer Service

ANYTHING ELSE? 
Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.
LIFE WITH CENTRO 
We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members.
We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a work from home stipend for employees in closed offices, and more. 
We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
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