Senior ISV Partner Manager, Global Financial Services at ServiceNow

| Chicago
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Company 

ServiceNow, the fastest-growing enterprise company over $1 Billion and #1 on the Forbes World’s most innovative company list, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud-based platform was built to simplify the way work gets done. 

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The Role 

The Senior ISV Partner Manager, Global Financial Services will work closely with the Director of Global Financial Services Partner Solutions to accelerate NOW enabled services innovation in the Financial Services verticals via compelling ‘Use Cases’ from designated industry ISV partners that are productized and delivered through the ServiceNow Store. This role will recruit and develop a targeted set of ISV Partners, leverage technical resources to guide them in the development of integrations to, and applications built upon, the ServiceNow platform, and assist the partner in their go-to-market planning and execution. In addition, the individual should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company. This individual will also need to be adept at internalizing the Global ACE mission & transformational op model principles to enable & accelerate NOW growth. 

Primary focus: Accelerate NOW enabled services innovation in the Financial Services verticals via the productizing of integrations with designated industry partners, and executing go to market activities to drive adoption of these products and deliver them through the ServiceNow Store

In addition, this individual will work with the global & regional ACE staff and extended staff members to cross functionally align, operationalize and localize the ACE global operating model principles, initiatives and programs within the three regions leveraging the following three global-geo op model tenets: Partner Segmentation/Coverage, GTM Alignment & Governance, as well as a consistent & predictable Joint GTM Engagement approach. 

Requirements

  • Deep industry vertical expertise in the Financial Services verticals
  • Ability to recruit new strategic industry partners that fill the whitespace in the ServiceNow Financial Services industry blueprint
  • Ability to explore joint customer use cases with partner, ideate on joint product offerings, and work with partner/ServiceNow Solution Architects to outline a path to development
  • Ability to engage with partners on joint account pursuit planning, assist them in sales cycle pursuits/opportunities, as well as facilitate co-sell with ServiceNow direct sales 
  • History of developing and executing partner go-to-market plans. Align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry solutions.
  • Clearly defined joint go-to-market initiatives with key ISV Partner exec sponsors with defined milestones and progress tracking metrics & associated accountability 
  • Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement 
  • Strong business development capabilities and history of developing and executing partner GTM business plans
  • Ability to drive measurable outcomes with the ISV partner ecosystem aligned to ServiceNow’s Financial Services industry solutions
  • Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue 
  • Work strategically to identify new industry specific ‘use cases and solutions’ with key partners and build the associated partner industry plan including product development plan and joint GTM and marketing campaigns
  • Work collaboratively with SISO & ISV partner execs along with the ACE Global Alliance Directors to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics

Qualifications

  • The ideal candidate will have at least 5-8 years of deep industry experience in the Financial Services sector and experience in enabling or driving ‘Digital Transformation Journey’ solutions to enable revenue & accelerated growth 
  • Must be a team player that is goal-oriented and confident, with aptitude and desire to build high-performing teams. This individual must demonstrate an ability to get things done, build consensus and resolve conflict in a highly collaborative manner 
  • Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans 
  • The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment 
  • Past experience and relationships with Global System Integrators, Managed Service Providers, ISV software vendors and experience with Cloud & SaaS Professional Service organizations required 
  • Bachelor’s degree a requirement. MBA a strong plus 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

First tenants of brand new building on Lake and Racine in the West Loop. Steps away from Restaurant Row and Fulton Market's best spots.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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