Enova
Chicago, IL

Senior Servicing Specialist - Align at Enova

| Chicago
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Are you fully engaged at work?

Think back to your last job. Did your work ever feel...less than challenging? Enova team members don’t have that problem. We’re regularly solving complex problems that directly impact the business and help grow our skills simultaneously. When we talk to our team members, they tell us they’ve broken through personal and professional barriers thanks to the mission-driven work they’re tackling and the support from their manager and team. Where else can you level up your skills by working on fresh, interesting challenges every day? We want to celebrate your wins with you. This is the core of Enova.

About the role

Senior Servicing Specialists are dedicated to facilitating and fulfilling updates to client accounts while maintaining and analyzing client billing records. Through both phone and email communication, you’ll be the voice of Align for our customers and serve as a resource for them when it comes to billing questions, changes in employment and income, etc. Our unique Income Share Agreements (ISA) mean that we have to keep close tabs on customers’ employment statuses, and you will work to ensure our records are accurate and up to date. As a Senior member of the team, you will also support and assist in training less experienced Servicing Specialists.

What you’ll be doing:

  • Develop a deep understanding of the ISA product and establish the ability to effectively communicate our unique structure to applicants.
  • Contact clients over phone and email to confirm changes in employment and income.
  • Effectively collect and analyze client documents to establish changes in employment, income, and monthly payments.
  • Act as a role model and mentor for other junior members of the team.

We get excited about you if you have:

  • 1-2 years of experience in a financial servicing related position.
  • Great communication skills and the ability to empathize with customers
  • Strong time management skills to work through your day 
  • Strong attention to detail to maintain accurate customer information
  • Strong organizational, analytical, communication and interpersonal skills.
  • High energy, team player, creative thinker, and strategic influencer.
  • Demonstrated experience in working with broad cross-functional teams.

About the Align team:

Founded in 2011, Align is the only company in the United States to offer Income Share Agreements to the general public. The team is growing quickly and they share a passion for helping their customers get access to this innovative type of funding. Being such a small team, each team member must be adaptable and comfortable stepping outside of their job description to ensure Align is awesome at ISAs. Team members are actively encouraged to think and act like a leader and build and value relationships--both with customers and fellow team members. Align joined Enova in early 2020 and continues to work out of their own office in downtown Chicago. Want to learn more about Align and our ISAs? Check out https://www.helloalign.com!

About Enova: 

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Where we are

175 W Jackson - Located right in the Loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday.
Happy Hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.

Mercedez

Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Analyst I

Enova Careers in Chicago
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What you’ll be doing: As a Senior Software Engineer, you’ll be designing and implementing technical solutions to business problems. You’ll collaborate with other engineers to build the best systems for the problem at hand, learning from Lead Engineers and Architects, while mentoring junior developers. Most problems have multiple solutions and we need your expertise to figure out which one is best, influence technical teams of your solution, and drive to completion.