Strategic Initiatives Associate

| Chicago

Responsibilities

  • Develop and monitor call center related reports, including call queue metrics on handle time, queue time, and SLA performance.
  • Construct Operations Specialist performance reporting for queue, non-queue, and back office related work.
  • Forecast long-term talent requirements to help our Talent Management team recruit and onboard sufficient personnel to meet business needs.
  • Monitor and report on customer-specific quality scores.
  • Assist with department-specific financial reporting.
  • Gather data to help compose monthly reviews of the operational and financial performance of the division.
  • Solid project management capabilities with the ability to organize and manage multiple projects simultaneously from origin through execution.
  • Organize, analyze, interpret, and report on large amounts of raw data with the ability to extract relevant conclusions and present the results to the senior leadership team.

 

Competencies

  • Ability to translate data into analysis and then into actionable insights
  • Ability to present complex information in an understandable and compelling manner
  • Strong analytical and quantitative skills
  • Effective problem-solving skills

 

Qualifications

 

    Minimum Qualifications

  • Education Level: undergraduate degree (Business, Finance, Accounting, Statistics, Mathematics, preferred)
  • 1-3 years of analytical work experience
  • Computer Skills: Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook
  • High level of proficiency with Excel & PowerPoint

 

    Preferred Qualifications

  • System Experience: Tableau, R, or SQL
  • Ability to develop relationships with internal and external clients 
  • Excellent attention to detail and time management skills including the ability to prioritize multiple time-sensitive deadlines in a complex, fast-paced environment
  • Proven organizational skills with attention to detail
  • Exceptional at developing business partnerships
  • Strong communications skills
  • Strong interpersonal skills
Read Full Job Description

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
How SMS Assist is Building Tech to 'Fix the Business of Fixing Things'
Watch

What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

More Jobs at SMS Assist49 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Operations
Product
Project Mgmt
Sales
Sales
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
HR
new
Chicago
Developer
new
Chicago
HR
new
Chicago
Sales
new
Chicago
HR
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Design + UX
new
Chicago
Product
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago