Start a Rewarding Career with Alliant

Why Alliant?

We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

What will your day look like?

You will be responsible for the overall leadership of all assigned functional areas/teams within Plastic Card Operations. Work involves partnering closely with credit and debit product owners to support the plastic card portfolio to obtain organization results related to priorities and targets. Resources to do the job require knowledge of Visa Operation Rules and regulations, governmental regulations and solid knowledge of card services various networks and processing relationships.

Responsibilities

Do you see yourself doing this?

• Accountable for the daily activities for the credit card operations group; ensure governance, performance and testing effectiveness for credit card operations and servicing
• Primary vendor point of contact for matters related to credit, debit and call center outsourced activities
• Partner with debit and credit card product managers to support bottom line revenue growth and end-to-end credit life cycle efficiency
• Partner with other operations functions that cover phone support, fraud and claims, and internal partner support related to debit and credit card inquiries
• Partner with support functions including Risk, Compliance, and Audit to drive compliance, enthusiastically identify and remediate issues, and close second and third line identified issues
• Identify and execute on initiatives to improve effectiveness, efficiency and reduce
• Partner with vendor and risk management teams to ensure proper management and monitoring of outsourced vendors, maintaining compliance with applicable business regulations and requirements
• Partner closely with Risk to find opportunities within current debit and credit strategies to optimize risk/reward trade-offs
• Leverage facts and data to establish metrics and reporting capability to support overall vendor management
• Recommend, design, and implement efficiency or improvement to existing processes, procedures, and/or systems
• Establish and monitor service level expectations for all critical functions within scope of responsibility and lead direct reports to meet/exceed expectations
• Report results monthly
• Identify and implement strategies to constantly improve the customer experience (both internal and external)
• Ensure team performs excellent customer service with all points of contact including meeting/exceeding service level expectations
• Maintain optimal staffing levels and ensure maximum performance per FTE
• Look for efficiencies and streamline job duties where applicable
• Identify and handle risk related to assigned functional areas including updating Risk Resolve as required and ensuring self-assessment audits are conducted
• Be responsible for the budget for assigned functional areas/teams
• Actively participate in the annual budget process to ensure accurate and realistic forecasts as well as monthly monitoring to ensure adherence to budgeted line items
• Ensure all team members possess a strong working knowledge of and adheres to all banking regulations and bank policies and procedures
• Support all bank initiatives as required
• Translate operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation
• Capture, analyze, and understand the internal environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
• Champion Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant’s leadership competencies
• Continually assess and provide discerning development, insightful coaching and talent utilization/optimization for direct reports
• Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
• Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis

Qualifications

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a Bachelor’s degree in business administration with an emphasis in management, operational organization, finance, or other relevant discipline or experience, and you have:

• Minimum 3 years banking experience with expertise and knowledge of credit and debit bank operational functions and systems required
• Minimum 3 years leadership experience preferred 
• Superior operational organization and team building skills including the ability to develop relationships at all levels within the organization
• Excellent oral and written communication skills
• Excellent decision-making skills that demonstrate originality, flexibility, and resourcefulness while handling risk
• Comprehensive knowledge of the credit and debit spaces in the areas where the credit union does business
• Proficient in traditional bank products, services and channels within a credit union
• Ability to make decisions independently while balancing the needs of a diverse partner community

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

• Competitive medical, dental, and free vision benefits
• Competitive compensation plan
• Contributions towards gym memberships
• Generous PTO and banking holidays off