Join VillageMD as SVP, Revenue Cycle Operations  

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for an SVP, Revenue Cycle Operations to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

We are looking for a Senior Vice President to lead our professional revenue cycle and funds flow team. Reporting to our CFO, in this leadership role you’ll be responsible for partnering and working closely with the COO of our medical group and our finance leaders to iterate on our revenue cycle management (RCM) and funds flow strategy, oversee third party RCM vendors, and ensure maximum collection efficiency. This position will be an operational subject matter expert for RCM workflows and be able communicate to corporate and local leadership strategies for collection efficiency. You will also be responsible for building out the team and supporting infrastructure to appropriately serve all providers with the required practice operations support and delivery of analytic, clinical and operational resources and services to enable success in a value-based environment. This leader will play an integral role in the successful support and scaling of Village Medical clinics as well as supporting the operational needs of newly acquired practices and independent affiliates as our footprint continues to grow in new markets and expand to new practice offerings.

What are some examples of accountabilities you’ll have as SVP, Revenue Cycle Operations?

• Full ownership for our revenue cycle and funds flow models, our affiliate partners who bill through our TIN, and performance and delivery for all Village Medical markets
• End to end accountability for performance of all revenue cycle and non-clinical shared services operations including performance, efficiency, quality, and patient satisfaction results
• Collaborating with market and corporate leadership to develop and implement strategic plans to expand existing partnerships and offerings and managing the successful onboarding and integration of new practices and providers to the existing model
• Managing implementation of the existing Village Medical revenue cycle offering across new markets in partnership with the national Village Medical leadership team
• Assisting with the recruitment, training, and development of the required talent to drive the successful implementation and long-term sustainability of the Village Medical revenue cycle model with emphasis on creating a high-performance culture that focuses on execution and patient service
• Working in close collaboration with finance and operations leadership teams to evaluate collection capabilities and adherence to payer contracts
• Identifying areas for improvement and driving change initiatives to completion to improve overall operations and financial outcomes
• Performing diligence on potential practices from a revenue cycle performance aspect

What will make you successful here?

• High emotional intelligence, the ability to forge meaningful relationships and clear success navigating diverse stakeholder groups
• A keen sense of personal accountability for delivering individual and team results on time and on budget
• You are skilled at garnering the trust of physicians and partnering with them in education and coaching around best practices
• Experience performing multiple independent tasks under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
• A passion for being hands-on in problem-solving and execution with an intense focus on provider and patient satisfaction
• A balance of ego and humility; an ability to gain trust through effective communication and doing what you say you will do
• The ability to develop and sustain a positive culture as measured by consistent employee engagement and performance

What you bring to VillageMD:

• 10+ years of experience in healthcare revenue cycle and shared services with a proven track record of successfully implementing and expanding offerings while scaling across multiple markets and clinics
• Thorough understanding of the healthcare billing and patient service environment and specific knowledge of physician professional fee revenue cycle operations
• Thorough, yet broad-based knowledge of physician revenue cycle operations, physician electronic medical record workflow, and payer regulations
• Experience with vendor selection and managing off-shore third party revenue cycle vendor
• Comfort with launching and leading large-scale operations while driving transformation and change management initiatives
• Prior history and success delivering P+L results and building, leading and managing multi-disciplinary teams
• An entrepreneurial mindset with knowledge and experience in high-growth business environments including ability to roll-up sleeves and dig into the details of the work and drive disruptive innovation
• Experience successfully partnering with physicians and their care teams in a patient and provider-centric manner to affect change and improve processes and outcomes
• Ability to quickly gain credibility and establish the required relationships to influence and generate results; you must quickly influence market partners to take action and achieve results
• A natural comfort getting into the details of operations to drive execution, along with the ability to quickly pivot between strategy and operations
• Comprehensive knowledge and understanding of healthcare financial and operational data and reporting as well as healthcare technology
• Demonstrated experience driving results in a high-growth enterprise 
• Bachelor’s Degree required
• Willingness to travel up to 50%

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.