Human Resource Business Partners at Groupon aren’t just doing the transactional elements of HR, they’re highly integrated in their designated business group and partner closely with leaders to help shape programs and policies that enable employees to move the business forward. As a young yet evolving company, we’ve built out a robust HR department with dedicated resources for each business unit. However, because we’re only 8 years old, there are still plenty of ways employees can impact, change, or improve how their department works. Our HRBPs are nimble, solutions-driven, and innovative. The ability to build successful relationships between multiple stakeholders and deliver value is critical. The incumbent will be responsible for identifying business needs and working with the regional Centers of Excellence to deliver high quality solutions to internal customers.

We’re looking for an HR professional to be the business partner for our North American business in our Chicago office. Our North American business is an incredibly integral to our success as a company: they’re selling and managing the products our customers and merchants use every day.

Core Responsibilities

• Serve as a strategic partner to multiple business and functional leaders, establishing HR business objectives that align with the overall company plans and objectives

• Partner with the HR organization in delivering employee milestone processes including performance and compensation planning

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention

• Provide HR policy guidance and interpretation

• Coach management on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions

• Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies

• Conduct effective, thorough and objective investigations

• Manage and resolve complex employee relations issues

• Conduct weekly meetings with respective business units

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance

• Provide guidance and input on business unit restructures, workforce planning and succession planning

• Identify training needs for business units and individual coaching needs

• Facilitate training programs for the Chicago office

• Participate in evaluation and monitoring of success of training programs

• Provide compensation and benefits support, teaming with our global compensation team

• Collaborate with the various centers of excellence (compensation and benefits, talent development, HRIS) in various HR projects

Competencies

Action Oriented

Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Approachability

Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Learning on the Fly

Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Leading with Influence

Managing direct and indirect relationships with productive influence not necessarily authority

Interpersonal Savvy

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field, and minimum 3 years of experience in human resources

• Work experience must have included minimum 3-years within the following areas:

  • Experience in multiple human resource disciplines, including compensation practices, organizational effectiveness, employee relations, diversity and inclusion, recruiting and performance management

  • Experience presenting to a large number of employees, and delivering feedback to senior leadership

  • Demonstrated business acumen and experience implementing HR strategy that supports company objectives

  • Experience supporting senior business leaders in a global matrixed organization

  • Experience collaborating with multiple stakeholders to deliver an HR solution to the business

  • Business experience supporting a large, complex, and diverse organization of over 200 employees with multiple locations

  • Experience working in Human Resources at a technology company preferred

  • Experience supporting a sales employee population a plus

  • Experience utilizing Work Day a plus

  • Knowledge of US employment law

  • Experience delivering and facilitating training programs

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.