Oh Snap!
This job is no longer active - but you can still view the details below.

Benefits Administration Service Consultant

| Chicago

StratEx handles HR and Payroll services for small to mid-sized companies. The Service Consultant is crucial to our business as they administer the processes for our managed services offerings, including Ben Admin, COBRA, EDI, and managed payroll. The Service Consultant handles phone calls and emails from clients and supports the team Process Managers on benefits-related projects and tasks with an eye for accuracy and compliance, providing great value to our clients as well as internal stakeholders.

 

Job Responsibilities/Essential Functions may include, but are not limited to:

  • Focus on client satisfaction seeing projects/tasks through to resolution

  • Manually enroll clients’ employees through various carrier websites during open enrollment and 
    for any qualifying events (new hires, terminations, dependent changes, divorce, etc) 

  • Upload EDI (Electronic Data Interchange) files weekly to various benefit carrier sites 

  • Conduct per payroll uploads to various carrier sites 

  • Conduct weekly and periodic benefit plan audits 

  • Monthly benefit invoice reconciliation

  • Process payroll including one time changes for clients

  • Audit calculated payrolls for accuracy before submitting to client for approval

  • Answer phone calls and respond to client emails

  • Create and process custom Client Reports

  • Regular and predictable attendance

 

 Requirements:

  • Understanding of benefits structure and benefit requirements and/or understanding of payroll processing and compliance

  • Acute attention to detail

  • Effective time management skills

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Possess a strong work ethic and team player mentality

  • Willingness to work a flexible schedule and occasional overtime when needed

  • Ability to organize several internal and external client tasks at one time

  • Excel knowledge preferred

 

Competencies:

  • Leadership skills

  • Emotional Intelligence

  • Critical Thinking

  • Process Mapping

  • Accountability

  • Business Acumen

  • Time Management

  • Organization Skills

  • Interpersonal Communication

 

Physical Requirements/Work Environment: 

  • Must be able to sit at a desk for extended periods of time while working

  • Must be able to proficiently operate a computer and VOIP phone as means of communication with colleagues, clients, and carriers

  • Must be able to work out of our HQ office in order to handle day to day activities as well as collaborate with team members on daily projects/audits

 

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at StratEx are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

We are located downtown in the trendy area of Streeterville, situated right on Michigan Avenue!

An Insider's view of StratEx

What’s the vibe like in the office?

StratEx cultivates an environment in the office where unique perspectives and talents come together to help elevate our product and services for the restaurant industry. After working for StratEx for the past 6 years, I am still constantly learning and growing each day. The team members I work with bring a level of curiosity and quick-wittedness.

Jaclyn

Solutions Engineer

What projects are you most excited about?

I most enjoy the troubleshooting and problem-solving related projects that come with my role. When the unexpected happens, I enjoy being able to take a step back to see how we can provide innovative solutions. The team structure we have at StratEx makes it easy to collaborate and test in our sandbox environments to help resolve issues quickly.

Joe H.

Service Consultant

How has your career grown since starting at the company?

I’ve been with the company for 4 years and have had the opportunity to work in multiple positions throughout my tenure. I started with the company working on the Service Team and now I have more of a leadership role in Client Success. StratEx has allowed me to grow and acquire the skills necessary to succeed while allowing me to pursue my passions.

Lexi

Client Success Manager

What are StratEx Perks + Benefits

Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
More Jobs at StratEx7 open jobs
All Jobs
Dev + Engineer
Operations
Project Mgmt
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Developer
new
Chicago