StratEx handles HR and Payroll services for small to mid-sized companies. The Service Consultant is crucial to our business as they administer the processes for our managed services offerings, including Ben Admin, COBRA, EDI, and managed payroll. The Service Consultant handles phone calls and emails from clients and supports the team Process Managers on benefits-related projects and tasks with an eye for accuracy and compliance, providing great value to our clients as well as internal stakeholders.

Job Responsibilities/Essential Functions may include, but are not limited to:

• Focus on client satisfaction seeing projects/tasks through to resolution

• Manually enroll clients’ employees through various carrier websites during open enrollment and 
  for any qualifying events (new hires, terminations, dependent changes, divorce, etc) 

• Upload EDI (Electronic Data Interchange) files weekly to various benefit carrier sites 

• Conduct per payroll uploads to various carrier sites 

• Conduct weekly and periodic benefit plan audits 

• Monthly benefit invoice reconciliation

• Process payroll including one time changes for clients

• Audit calculated payrolls for accuracy before submitting to client for approval

• Answer phone calls and respond to client emails

• Create and process custom Client Reports

• Regular and predictable attendance

 Requirements:

• Understanding of benefits structure and benefit requirements and/or understanding of payroll processing and compliance

• Acute attention to detail

• Effective time management skills

• Ability to communicate clearly and professionally, both verbally and in writing

• Possess a strong work ethic and team player mentality

• Willingness to work a flexible schedule and occasional overtime when needed

• Ability to organize several internal and external client tasks at one time

• Excel knowledge preferred

Competencies:

• Leadership skills

• Emotional Intelligence

• Critical Thinking

• Process Mapping

• Accountability

• Business Acumen

• Time Management

• Organization Skills

• Interpersonal Communication

Physical Requirements/Work Environment: 

• Must be able to sit at a desk for extended periods of time while working

• Must be able to proficiently operate a computer and VOIP phone as means of communication with colleagues, clients, and carriers

• Must be able to work out of our HQ office in order to handle day to day activities as well as collaborate with team members on daily projects/audits

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at StratEx are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.