Benefits Administration Specialist

| Chicago

 

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Connected Benefits, a division of GoHealth, is a group insurance brokerage that offers employee benefits consulting and a seamless benefits administration portal solution. We are a national insurance agency built entirely on the cloud. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and employee benefits support services coast-to-coast. The benefits administration portal enables brokers to help employers establish employee benefit packages; implement benefits quickly and accurately; allows HR administrators to manage employees and conduct ongoing employee benefits administration; and offers up an “All of your HR, in one place” experience with additional HR features.

Responsibilities:

Supporting the Account Management Team, the Benefits Administration Specialist’s activities will include but are not limited to:

  • Providing best in class client service to our Group Insurance Division
    • Benefit Administration data entry and system administration (internal and carriers)
    • Contacting the client for missing information;
    • Following up with the carrier to obtain status updates;
    • Processing of all group enrollment forms, change forms and ancillary requests;
    • Thorough documentation of all calls/emails, work effort and related problem resolution in the CRM system
    • Billing and Enrollment Reconciliation for clients
  • Multi-tasking in a fast-paced environment handling a large volume of calls, emails, and paperwork without cutting corners while maintaining accuracy and integrity
  • Managing a large number of time sensitive client issues at any given time
  • Providing top-notch client service to clients via meetings/phone/email/virtual
  • Resolving client issues in a timely manner and collaborating with the team to ensure benefit programs run smoothly
  • Researching complex employee benefits coverage issues, thinking outside the box to solve problems, and following up promptly with actionable solutions
  • Assisting clients with eligibility requests (adds, terms, deletes)
  • Reducing frustration by assisting clients with complex insurance company paperwork
  • Learning and developing benefit knowledge through carrier meetings, research, and training classes on an ongoing basis
  • Ensuring the protection and security of personal, confidential and identifiable information

Qualifications:

  • Bachelors Degree or Associates Degree strongly preferred 
  • 1+ years of experience in Health Insurance industry focusing on Employee Benefits, such as medical, dental, vision, life and disability coverage
  • Active Health Insurance Producer license in IL considered a strong plus
  • Technically savvy with experience on SalesForce or other related CRM tools
  • Strong knowledge of SaaS software solutions
  • Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.)
  • Ability to thrive and maintain focus in a fast-paced, technology-based environment
  • Flexibility and adaptability (processes may change; you must be able to change with them!)
  • Strong organizational skills and acute attention to detail

Additional Information:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages

Location

214 W. Huron Street , Chicago, IL 60654

What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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