Director of People Operations at Sertifi

| Chicago
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Sertifi offers an Agreement Platform built for businesses who need a more efficient and secure way to manage the full contract process. We simplify how businesses send and collect agreements and payments by bringing it all into one secure platform. Sertifi automates business processes, saves you time from performing repetitive tasks, enhances security and PCI-compliance, and provides customers an easy and convenient way to do business with your company. Thousands of businesses around the world use Sertifi to streamline their contracts and payment processes, recognize revenue faster, and increase job efficiency.  

We’re looking for a growth oriented Director of People Operations to lead the small yet mighty People Operations team supporting our ~100 person company.  If you have been in a manager or director level role and are ready to step up and lead, this could be your new home as a true player/coach. 

Reporting to the Founder, you will develop innovative people programs that support our employees and align to key business strategies. This is a high-impact role where you’ll have the opportunity to design and scale the infrastructure we need to support a high-performance culture. Our ideal candidate is a thought partner with a passion for recruiting, developing and engaging the best people available. As a growing mid sized company, it is imperative that you can build trust and influence at all levels of the organization, often in ambiguous circumstances.

Do you have a high degree of emotional intelligence, are you passionate about the employee experience and skilled at driving strategic programs forward? If you are an exemplary leader who can live our core values and champion our work culture, we have a great home for you. 

Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice.

Challenges You’ll Tackle:

  • Lead the People Operations function including areas such as recruitment, benefits, compensation, talent strategy, employee relations, compliance, performance, training and development, and the overall employee lifecycle
  • Develop HR programs and talent strategies that contribute to Sertifi’s strategic goals
  • Partner with the leadership team to oversee the feedback, recognition, performance and compensation programs
  • Guide managers in appropriate handling of employee challenges and concerns and conduct investigations as necessary
  • Lead organizational development efforts to identify hiring needs and develop training and talent programs
  • Collect and analyze key people metrics and actionable trends; deliver recommendations for programs and activities
  • Serve as a SME on compliance and labor laws and provide advisement to functional areas
  • Own our HR systems and ensure they are used efficiently and effectively to drive processes and administration
  • Play an active role in facilitating change throughout the organization and managing internal employee communications

What You’ll Need to Succeed:

  • 5+ years of experience in a Human Resources, Talent or People Operations including experience leading a team
  • Accreditation in HRCI or SHRM (preferred)
  • High degree of integrity and sound judgement when making decisions
  • Experience building out processes and programs that thoughtfully scale a People team
  • Ability to influence and drive change across the organization
  • Track record of broad HR experience, ideally in a progressive Tech/SaaS company.  Preferably in the areas recruitment, training & development, performance management, engagement and culture.
  • Excellent interpersonal, communication and collaboration skills with the ability to build relationships with employees of all levels
  • Experience coaching people managers on policies, crucial conversations, and employee relations
  • Skilled in various HR software including HRIS, ATS, and LMS
  • Highly proactive with a roll up your sleeves mindset and able to make a tangible impact on the team and company
  • Experience with a remote work environment a plus, and able to analyze benefits and culture initiatives through the lens of a distributed workforce

What’s in it for you:  

You will work in a brand new collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program, casual work environment, weekly team lunches, company outings, and a convenient River North location close to public transit.   

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Technology we use

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222 W. Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Sertifi

What does your typical day look like?

After getting some coffee and catching up on emails, I’ll typically have a few clients that need onboarding help! This consists of me discussing their workflows and what action is needed for them to be live using Sertifi. If we’re not discussing set up, I’m either training a team on how to use the system, or creating web portals for new clients!


Customer Success Manager

What are Sertifi Perks + Benefits

Sertifi Benefits Overview

You will work in a collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program, casual work environment, weekly team lunches and Starbucks runs, regular company outings, and a convenient River North location close to public transit.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Customized development tracks
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