Employee Development Trainer at CCC Information Services

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About CCC

At CCC, it’s all about connectivity we are a provider of innovative cloud, mobile, telematics, hyperscale technologies and services for the automotive, insurance, and collision repair industries. Our solutions and big data insights are delivered through our CCC ONE™ platform, which connects 350+ insurance companies, 24,000+ repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers. Our platform, carwise.com , provides access to car-related services for millions of consumers. Auto Injury Solutions Inc., also a CCC company, provides casualty solutions to auto insurers for the handling of first and third-party claims. In short, our collective set of solutions make connected car, vehicle, and accident data actionable, informing decision-making, enhancing productivity, and helping customers deliver faster and better experiences for end consumers.

Job Description Summary

To meet the growing demand for product and technology training, we need exceptionally talented, bright and driven people. If you have previous IT training experience and can communicate highly technical concepts to audiences at different levels of product knowledge, we’d like to speak with you. We are looking for a dynamic, organized, self-starter to join our Employee Development Training Team. Here's your chance to work as a Trainer on a growing training team, with high visibility and significant internal customer impact. The successful candidate is an experienced technical trainer, ideally with hands-on experience and/or in-depth knowledge of software architecture and virtualization technologies. The ideal candidate has both corporate training experience along with an IT background or the equivalent IT training experience. The Employee Development Trainer is directly responsible for facilitating training on company-wide education courses to support CCC’s Learning Academy, with a focus on our Products & Technology (P&T) groups. Courses will include, but will not be limited to, time management, productivity, business enhancement, execution and technology. The Employee Development Trainer will research and work with technology training vendors to curate IT courses for CCC’s P & T groups and seek to understand their continuing learning needs. Additionally, the Employee Development Trainer is accountable for providing on-going training on CCCIS products and services for multiple audiences, as well as creating training materials and training administrative management. Experience with online training is a requirement. The ideal candidate pays strong attention to detail, has superior listening skills and takes direction well. The candidate should display a sense of urgency and the ability to handle and complete a variety of tasks or multiple projects in a fast-paced environment to meet departmental deadlines. He or she will work in a team environment with a positive attitude and interact effectively with all levels of personnel within our organization. He or she will also display initiative to continually keep training materials and training initiatives current and engaging. Other requirements include the ability to practice good judgment at all times, handle confidential information and materials appropriately, and handle difficult situations with the utmost composure and professionalism. The right candidate will accept and provide constructive feedback in a positive manner and ensure consistent and repeatable training processes and procedures.

Job Duties

  • Helping to shape the ongoing strategy and mission of the Learning Academy as it pertains to our Products & Technology (P & T) group
  • Assisting in the development & maintenance of technical training content, lab exercises, presentations, and accompanying materials
  • Contacting and scheduling internal and external lecturers and vendors for specialized training and IT training to the P & T group
  • Delivering instructor-led classroom training to end-user customers and partners on a regular schedule
  • Working with key vendors and internal stakeholders to ensure accurate, effective training content
  • Creating and conducting training across many delivery channels including in-person, live, online, or by video
  • Engaging equally well with both a business and developer learner 
  • Committing to growing your technical and training skills as needed
  • Assessing training needs through surveys, interviews with employees (Needs Analysis), focus groups, or consultation with managers, instructors, or outside vendors
  • Providing additional product training to various CCC workgroups, as needed, including but not limited to, New Hire Training Programs as well as product update training
  • Assist in the administration of all training activities, including but not limited to, registration, scheduling facilities, coordinating, evaluation, tracking and production as needed
  • Using measurement and reporting tools developed for each program to assess the effectiveness of training, including testing and feedback from participants or others
  • Acting as a training advocate across the organization by educating departments on the role of training, roles/responsibilities of training personnel, training processes and contribution of training to the organization, as needed
  • Continuously researching and implementing best practice ideas for self-development and enhancement of CCC’s training function regarding current facilitation and delivery formats

Qualifications

  • Bachelors’ Degree required; Computer Science/Computer Information Science degree/IT-specialization degree or certification strongly preferred
  • 2-4 years experience as a technical trainer / product trainer/ Employee Development Trainer/ sales engineer / professional services consultant or equivalent technical position required
  • 1-2 years of experience in programming, systems architecture or systems administration or applicable degree is a strong plus
  • Recent coding experience in one or more of the following languages: Java, .Net, Perl, PHP, Ruby or Python is a strong plus
  • Training experience in insurance claims and automotive industries, a strong plus
  • Experience designing and developing instructor-led content with technical subject matter content
  • Continuous desire to learn and help others understand deeply technical concepts
  • Excellent oral presentation skills, interpersonal communication, and writing skills
  • A strong “stage presence” and ability to manage a classroom of adult learners
  • Self-sufficient, self-starter with proven success taking ownership of training projects
  • Be creative, able to work independently, a problem solver
  • Proven experience successfully delivering ILT and VILT courses on open source technologies to highly technical audiences

Experience with virtual classroom training tools such as WebEx, Zoom, etc.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
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    • SqlLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • Twitter BootstrapLibraries
    • AngularJSFrameworks
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    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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