Do you have a passion for helping people grow?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

You will partner with the business to support the growth and change that we see every single day. We work in various Centers of Excellence across the globe and collaborate together to build from scratch and provide guidance to our partners around the organization. As a young yet evolving company, we’ve grown a robust HR department with dedicated resources for each line of business; yet there are still plenty of ways to impact, change, or improve how our team works.

As a part of our HR Shared Services team, you will work closely with the rest of HR and are responsible for responding to all incoming queries from employees, managers, HR team members, and former employees. We are a valued resource with a wide array of knowledge of the organization and are seen as the face of the HR department. You will also focus on training and special projects that continue to evolve and improve our HR organization.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

• You will triage inquiries pertaining to HR in an accurate and timely manner utilizing internal resources such as Zendesk, email, phone calls, chat, etc.

• You will research and resolve complex issues by partnering across the HR organization and globe

• You will provide solutions to employees and education on self-service options available

• Maintain documentation of all incoming requests and keep detailed records on actions taken

• Complete transactional HR processes using Workday

• Meet expectations as identified by HR Management, which may include timeliness, accuracy, quality, tone, error-rate, etc.

• Maintain a general understanding of policy and procedure and ability to help others navigate these

• As part of the lift and shift of activities to the team, some project work will be required. You should be able to own and deliver on projects, looking for continuous improvement opportunities via streamlining and automation

• May handle requests related to benefits, vendor management, unemployment, internal transfers, immigration, relocation, onboarding, HR website maintenance, reporting, and training

We’re excited about you if you have:

• Previous experience in shared service environment and/or human resource experience a plus

• Experience with HRIS systems a plus; Workday a strong plus

• Skilled in Google Suite (Docs, Calendar, Sheets, Mail)

• You are able to understand and explain situations and solutions, be it on the phone, in email or in person.

• You have a passion for the experience you provide your customers - and can diffuse even high-tension situations with ease

• You know that the details matter and a demonstrable ability to multitask

• You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.