POSITION SUMMARY
The Learning Consultant in this position will analyze needs, design, develop, and implement programs in support of a rapidly growing company. This person will use a variety of educational media and a systematic instructional design methodology to support the design and development of sophisticated training tools and programs for designated bswift audiences and will assess and report on the effectiveness and impact of training programs.

Fundamental Components:
Specific responsibilities include: 

• Proactively collaborate with a broad range of stakeholders to analyze performance gaps and learning needs.
• Consult with business partners, focusing on desired performance outcomes to develop appropriate curriculum.
• Develop creative, effective solutions to business problems. Create program design strategy documents, develop communication plans, and drive project management activities to support complex learning strategies.
• Design and develop assigned curriculum to include facilitator guides, participant guides, and performance-based assessments; complete within estimated timeframe.
• Proactively lead projects or programs to completion.
• Identify gaps and recommend enhancements related to new and/or existing products, services and workflows. Partner with business areas to ensure all workflow processes and interdependencies are identified and addressed.
• Track impact and evaluate programs to determine effectiveness.
• Incorporate feedback gathered from participants and other relevant audiences to improve training, processes and products.
• Manage multiple priorities and projects effectively and accurately; anticipate the needs of the business, and proactively seek solutions.
• Demonstrates flexibility and works well in a fast-moving environment.

BACKGROUND/EXPERIENCE desired:

• 4-6 years experience in Instructor Systems Design (ISD) Methodology
• 4-6 years in Instructor Lead Training (ILT)
• 1- 3 years Technology Based Training (TBT)

  This candidate will be part of a team that is establishing a learning infrastructure for a rapidly growing company. The candidate will have the ability to make an impact by building learning opportunities from the ground level up. A successful candidate is one who thinks creatively and seeks opportunities for growth.

  This position supports training for bswifts different departments, including bswifts call center. The candidate should have superior knowledge of performance-based instructional design methodologies with application in both instructor-led and technology-based environments. They should have a solid background in adult learning principles, educational media, and training assessment.

  This role requires strong program/project-management, organizational, and planning skills, with the ability to manage multiple and shifting priorities within a fast-paced environment. The position interfaces with multiple stakeholders and requires strong consulting skills and excellent verbal/written communication skills. The successful candidate should have the ability to thrive both as a team player and independently and remain accountable for results. 

  Experience with call center training preferred.

  EDUCATION
  The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

  FUNCTIONAL EXPERIENCES
  Functional - Learning/ISD Methodology/4-6 Years
  Functional - Learning/Design - ILT/4-6 Years
  Functional - Learning/Design - TBT/1-3 Years
  Functional - Learning/Needs analysis/4-6 Years
  Functional - Learning/Evaluation - Level 3 - Behavior/1-3 Years

  REQUIRED SKILLS
  General Business/Communicating for Impact/FOUNDATION
  General Business/Ensuring Project Discipline/ADVANCED
  Leadership/Collaborating for Results/ADVANCED

  DESIRED SKILLS
  Leadership/Developing and Executing Strategy/ADVANCED
  Technology/Leveraging Technology/ADVANCED

  ADDITIONAL JOB INFORMATION
  At bswift, our values are Higher Standards, Greater Accountability and More Fun. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. bswift was named one of Chicagos Best and Brightest Companies to Work For for its fourth year in 2018 as well as one of the Nations Best and Brightest Companies to Work For in 2014 and 2015.

  Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

  We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

  Together we will empower people to live healthier lives.

  Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

  We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.